Nuffield Health Friern Barnet Fitness & Wellbeing Gym

Elena and Helena at reception are absolutely brilliant! They were able to deal with our query efficiently ,with care and without any hassle.

Went to look at the place today as was thinking about joining. Had been there a few times years ago when it was Virgin Active.Couldn’t believe how awful the whole experience was. Parking appalling, Kept waiting for ages for the guy to show me round. Scruffy and couldn’t be bothered. Clear that Nuffield has not spent a penny on decorating or refurbishing since they took it over. Pool tired and old, changing rooms very shabby by now and gym lay out worst I’ve every seen with ancient equipment!If you’re thinking about it, don’t do it!

1st time here and welcomed by the lovely team. Emma gave me the tour and showcased her passion for not just the centre but the history of the building too, fascinating. Gorgeous building with a good range of equipment.

Extremely terrible customer service.Called up today 3 times. No answer. 4th time, a lady answered. I asked if I could use my Hendon membership at this gym and she said yes - It has multi gym access.So I proceeded with going after a long day at work. Despite it being in the opposite direction of where I live, I wanted to try this gym.I went there and the manager Tony Victorio told me I had to pay £7,50 to get into the gym. I explained to him I called up and the lady said my membership would allow me to enter. He then persisted and told me I HAD to pay or I could not get in.He even said “ it’s just £7.50, you can pay for that” and he even said to me “ I can see your on a friends and family discount. We will see if you are really a family or friend and the person who gave it to you will also be checked. He also said You already receive 50% off, isn’t that enough?” I asked him for his name and he was persisting me to give him my name first which is unbelievable.He told me to “get out”. I was explaining to him that on this occasion as I was told incorrect information and clearly the staff were not fully trained on what to say, it should not be a problem for them to let me in but he kept on saying he doesn’t know who spoke to me on the phone and even the lady at reception had no clue whether she spoke to me even though she claimed she was the only lady in that day.He was extremely rude, not patient or understanding. Complete opposite of how a manager should be. Overall the customer service was absolutely terrible. Would never recommended this gym to anyone. The staff are disgustingly rude. The fact that the own “manager” is questioning me, asking me to pay for something they made a mistake on and not trying to resolve the situation is beyond appalling.Waste of time and petrol after having a long day at work. The gym is supposed to be a friendly and warm environment. This is the complete opposite.If someone can look into tony Victorio, and investigate why he thinks it’s ok to speak with customers the way he does, but also cut and roll his eyes at me? And for the lady to say “he’s just like that as a person” is not justifiable and also terrible in itself.

Update: I have cancelled my membership.Too expensive for a low quality gym and pool.Appalling customer service.Warning: They charge you TWO MONTHS extra when you cancel.The venue looks good on the outside, but the interior is run down and old.They have now closed the jacuzzi permanently.And yet there is no reduction in the cost. Why?Where is all that saved money going? There has to be some kind of improvement somewhere. They might as well use that saved money to cover all the other negative issues I'm about to mention here:The gym equipment is old and dated. Not enough equipment. Too many people. That means you can't use them and have to wait or not use them at all. There is only one smith machine, and it's always taken. You are lucky if you ever get to use it at all.Why is the music always so loud? Turn it down!The lighting in the gym is poor, it isn't well lit.The personal trainers are too expensive. I can't understand why their coaching sessions are not included in the monthly cost of the service we pay for which is already overpriced.The swimming pool is too dim due to poor lighting. It is also very small. Too many people means it gets too crowded.The changing rooms are clearly dated and need renewing. One of the wooden benches in the Men's is broken. Why is it all made of wood? Why does it have that 'S' logo on the lockers?It's obvious that this place was run by somebody else until Nuffield Health came and bought it. But they didn't bother to give it an upgrade.The steam room is clearly old and needs an update. It's quite small too which means it gets crowded in there very quickly.Very limited parking spaces. Not enough spaces to park your car. They should get more parking spaces. Too many old people sitting around chatting idle while their cars are parked outside preventing other members from parking their cars. Thus forcing other members to park their cars elsewhere and further away. This is an inconvenience. It's selfish and annoying. This is a gym, not a cafe.The coffee machine is Costa. I hate that brand. I never drink their beverages anymore. Change it to something please. Better yet, get rid of it.All of this can all be better. Everything here can be improved given the extortionate price members are paying.At least the changing rooms are clean, and the staff in general are friendly.At least they don't require bookings to use the pool.Overall, this is way too expensive for a low quality service.Based on what I've read about Nuffield Health they are supposed to be a luxurious" healthcare service. Unfortunately what you get is the opposite. It's just another standard gym with a swimming pool and a steam room/sauna

Liers & scammers. Joined because they offered towels. Covid happened so they stopped it, promising to return the service after covid. Never happened. Then they took away TVs until electricity prices went down. Electricity prices have gone down and the TVs aren't back. However they have turned the TVs vertically to play us Nuffield health advertising all day instead! They said the Jacuzzi would be shut over winter, just because of electricity costs. When the time to reopen them came, they closed for good and have now cemented them into oblivion. Constant broken promises. Just go bankrupt already rather than lead people on constantly

Had some guest passes for this gym. Being nuffield I was expecting a very high standard. I was quite shocked when I actually saw the states of the place. It looks like it's not been renovated since the place was conversed from an insane asylum over 20 years ago. Only good thing about this gym is the pool, but sadly it's not a very large one. Yes, you can do a few lengths but that's it. Place needs a complete overhaul. I personally wouldn't pay over 100 lb a month to use this gym. The state it is in when you can pay less than 20 pounds and use a high-tech gym less than 10 minutes away.

Very dirty and terrible service. I just wanted to try for one month but Mario charged me double and couldn’t refund. Be careful when you speak with them. You should give a notice before you start your trial also you should sign on it and emailed. Otherwise they don’t accepted

I used to be a member of this gym. Initially everything was great, induction went well and I loved that the gym was never really busy.But I soon realised why it wasn’t busy. This gym needs investment, the equipment is tired. Seems it hasn’t been changed for years. But this was fine for me as long as the machines were mainly working this was worth it.What made me leave was the lack of value for what I was paying. The gym cost over £90pm which is more on the luxury end but that’s not what you get here. There is a pool and steam room which is great to have but they are also tired. There was a jacuzzi which was initially closed during the winter time due to rising energy costs but then they communicated this would now be shut permanently while they were increasing the memeberahip prices by £10 a month. That’s when I realised they don’t value their customers and take advantage of being the only gym in the area with a pool.From speaking to other members of the gym it sounds like it’s been a trend where things have been taken away (used to have free coffee but now chargeable) but prices go up. Also I had been told there are monthly opportunities to bring a partner but this never happened which is sad as my partner wanted to come swimming with me occasionally.In summary. Good location, empty gym. But it’s not worth £90+ per month. For around £40 to £60 I would come back or when they renovate and start valuing their customers more.