R.M.Williams Soho

I was helped by Harry that day in Soho. He was very friendly, charming, patient, and very knowledgeable about the collection. He immediately showed me which type of shoe I might be interested in after I mentioned having to be on my feet all day in my job. I wanted to get back to wearing proper leather shoes after having spent the good part of the past 4 years in trainers. Harry showed me the Dynamic Flex Craftsman Boot. What a great idea! Harry and R.M. Williams to the rescue :) Thank you!

Having been a customer of RM Williams for some years I already know that the boots are of the highest quality. I was so pleased when I visited the new Soho branch to purchase some new boots as all of the shop staff where incredibly welcoming, polite and helpful. They went the extra mile to ensure I found what I was looking for and provided an excellent service along the way. If your thinking about buying some RM's don't hesitate to visit this branch.

Absolutely great visit! I wanted to get sized for a pair of RMs and Tom helped me greatly! We tried on different models and multiple sizes. I felt very well taken care of and they really went above and beyond despite me only visiting to get sized.

I just popped into the Soho store to see if I could get some saddle and leather dressing for my 20+ yr old Gardener boots which were a little worse for wear in the poor weather. Unfortunately the size of the tin was a little too large for traveling as we are in the UK from Australia for Christmas. I decided not to purchase the leather dressing but was pleasantly surprised when I was given the offer to have my boots cleaned and dressed while I was there. They did a great job and the boots look so much better. Thank you so much for helping me out and bringing my boots back to life - great service and lovely people in store, it’s not just the product that’s awesome.

Excellent customer service! Went in there to find insole for my boots. They didn’t have my size but the staff was kind enough to offer me some “helping pads” to reduce the discomfort. It was something that I had been looking for for a long time! Been to several stores in australia but no one offered me anything close! Definitely the service that RM Williams in australia should learn from!

Absolutely excellent experience. I was served by Harrison, who was very friendly, had excellent knowledge, and was very helpful. They were very happy for me to try on any boots that I wanted as many times as I wanted and were not pushy in any way at all. I am extremely pleased with my boots I got and will certainly be coming again.

I wanted a pair of RM Williams Chelsea boots but wasn't able to travel to London to try them on. Tom H at the Soho store has been absolutely brilliant in sending me two pairs to try AND is trying to source me a bespoke pair in my size from Australia.Seriously impressed with the customer service when it would have been really easy to say sorry we don't stock your size.Definitely will be back in the future. Thanks RM Williams and Tom !!!

Great service from the team here. Dealt with Harry and he gave great insight, was really patient, and ultimately helped me choose which model and colour to go for after being unsure. Highly recommend going in.