Rook Matthews Sayer Estate Agent in Ashington

Used Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a different mortgage service which had resulted in us transferring to a standard interest rate and costing us more. The Track My Case option was handy to track progress.Alistair Bowman was our advisor a few years ago and recently. He has been so helpful, identifying the best time to search for a mortgage deal, providing regular updates and an alternative contact if he was unavailable and once a provisional deal was agreed, Alistair continued to check the market to ensure we had the most appropriate deal as interest rates continued to change. He has been honest in his advice, confirming that as we are close to paying off our mortgage, this would be the last time we would require a broker as the range of options in future years would be limited. I would have no hesitation in continuing to use Rooks Matthews and especially Alistair and would recommend them to anyone.

Yet again a fantastic service from Alistair at RMS mortgage advice. He was able to get us the best deal to suit our needs in this financially unstable time. We would definitely recommend him and use his services in the future.

Dealt with Wendy mainly at the Ashington Branch, to be honest if it hadn't of been for her and the sellers agent we would have never achieved a sale and purchase as the solicitors (Gilson gray) were terrible. We were never told by Gilson Gray we could move in and even up to today we have not been told that although they were mega quick with the bill! We were however told we could by the estate agents as they advised us they had received the money. Both estate agents have been brilliant. I would highly recommend Rook Matthews Sayer in Ashington 100% The whole team are excellent.

I wasn’t too impressed with the overall initial performance of the Ashington Office, the initial advert to sell the house was incorrect and there were communication issues regarding the for sale sign, though these did get sorted quite quickly. It took 6 months + from sale to completion and at times it seamed to go quiet with regards to progress on the sale and keeping track of the chain and solicitors. As we neared the completion, Wendy did pull out all the stops and chase all levels of the chain (6 levels) and keep us updated. A big thank you to Wendy and the Team for getting us over the finish line in what turned out to be a stressful last few months.

We had a fantastic experience with Rooke Matthews Sayer when buying our first house. Alistair Bowman, a mortgage manager in the firm was brilliant. He took my partner and I through every step of the way, keeping us on the right track and rapidly answering our (many!) questions. He made the whole experience a lot less stressful. We would highly recommend his services.

The Forest Hall branch were really good through my whole sale, especially my mortgage Alistair Bowman. Without him and the estate agents pushing the solicitors I am dubious if the sale would have ever complete! First house and I had zero clue, so I just followed all his knowledgeable advise.

Mortgage advisor service is absolutely fantastic, Alistair is an expert with a wealth of expertise, and for the last 7 years has been able to set us up with three exclusive mortgage deals for his customers. All of which have been more competitive rates than I could find independently. Would highly recommend to anyone.

Used RMS in Ashington in both original house purchase, and recent re-mortgaging process. On both occasions, I cannot fault the service provided.Alistair Bowman's services as a mortgage advisor in the branch cannot be faulted - responsive with timely updates throughout the entire process in very challenging economic times, as well as proactively monitoring interest rates in the slim hope a better deal might become available. It made navigating my first re-mortgaging process far more comfortable and less stressful. Would definitely recommend to friends and family!

Alister helped us with our mortgage and showed termination and excellent customer service. Always was able to get in touch and was always available when we needed him. Thanks again Alister.

Alistair Bowman has made mine and my partners experience of buying our first home incredibly simple by explaining everything in extensive detail and supporting us each step of the way. Nothing was too much hassle for Alistair, I would recommend anyone looking for a helpful and genuine mortgage advisor to speak with Alistair. 5 out of 5 star service!