North House Surgery

Service has recently gone downhill massively, which is a huge shame because through the lockdown and the pandemic they were fast and reliable. I'm not sure why service seems to have utterly collapsed recently when it managed to survive all that.Have recently had a doctor's appointment in which the doctor could not help me with a physical ailment, which is fine. But didn't elaborate as to why. Leaving the receptionist to do it themselves and play 20 questions in front of the entire reception, very embarrassing. It says a lot when the receptionist seems to know more than the doctor.... When I got in the car to leave I then realized this same doctor had printed off the wrong prescription for me to collect, just to really hammer home that this guy doesn't know what he's doing.All of this was a few days ago.TODAY however I've been waiting for a phone appointment for weeks regarding a simple medication change to one I've been on before, meaning the call itself should be pretty straightforward. However someone put this appointment down as a face-to-face appointment when I was told on the day I booked it that this would be a phone appointment, I rang up and spoke to the receptionist and now I've had to cancel my plans this afternoon because I MIGHT get a call back today......To repeat what I said at the start this practice was very professional during the pandemic and I'm amazed that the service provided didn't seem to be effected at all during the lockdown. Why is it collapsing now? It's such a shame.

I think this a really good practice with super-helpful staff. If you are worried about something they will always have a clinician ring you back and advise, write a prescription, or ask you to come in, as appropriate.The only slight negative is that sometimes there is a long wait for blood tests. The doctor will for example say you need one in 5 days and there's nothing available for 2 weeks. Maybe in these cases they could give you a slip to go to Harrogate hospital blood test department?But overall impression- efficient caring practice

Great doctors vrs Shocking and rude reception desk staff especially on the phone.Front desk used to have some very polite and friendly staff. Now they are rude, obnoxious and very unprofessional. Such a shame as the doctors are very good.

I don't usually do reviews, but I am sick of the quality of service I receive from reception. One time I called I was met with 'yes?' and very rude and to-the-point attitude when I asked for the help I needed.I once dropped off a sample, was told by the doctor to call the next day, called back after lunch the day after and was told it was 48 hours for results. Called back the day after, after lunch and was told it was a week I'd be waiting (I was severely dehydrated and the results would have told me whether I'd need a hospital visit or not).Another time I had to drop off another sample, I was told to come in on the day if I could, managed to get off work early and come in at 5pm, was met at the desk by a child in a school uniform?? They told me matter of fact that it was 5pm, I questioned why this was relevant, I was told they don't take samples, I advised I was told to drop it off asap and this is the only time I can come in, they took it and I was told 48 hours. I called back 2 days later after lunch and queried this, was told it hadn't been tested yet, this was back in April and I'm still waiting for the results (lol).Earlier in the year, I was called despite not making an appointment, the doctor asked what I needed, I confusedly said I had no idea, I hadn't made an appointment, they then read out my full name and address, and asked if I had a throat infection, I said no, they said it must have been a mistake. So I took somebodies call? And they told me their ailment? Thank god it wasn't something very personal.I called this morning for a nurse, and was met with a very abrupt woman who asked what it was for, when I told her, she asked whether I'd done the relevant things doing needed before I make my visit, I said yes, she then asked my postcode and I must have gone in to quite a bad reception area, she then asked for my postode again, I tried to give her it, but she cut me off, she must have only heard HG4 because she responded with 'yes, everyone in the area has a HG4 postcode, I need the last part', I said (rather aggravated at this point, and also trying to move in to an area with better signal) I'd just given her it and tried to give her it again, only to be hung up on.People call for help and honestly, I'm sometimes anxious to call in case I'm met by unkind staff, which is mostly the case. I can't imagine being someone with severe anxiety, too afraid to call and get the help they need because the staff are so abrupt and unkind. It's unprofessional and rude.

Very impressed with the fast, professional response I have been receiving - within one day I was seen by a doctor and referred to a consultant.

I had a fantastic appointment with Carol today, really friendly manner, couldn't recommend highly enough.

I think this is an excellent GP Practice. In my experience you can always get an appointment when you need one and the doctors are professional and caring. I have recently developed a serious health condition and I have had wonderful treatment and care from the whole team.

By far the best GP surgery I have been registered at. I've received prompt and compassionate care from all the GPs and nurses I have seen here, and the reception staff have always been very helpful with same day or next day appointments whenever possible

Somebody needs to remind the staff that however angelic the NHS staff are… the NHS (this surgery) is here to serve the people not the other way round. I can only agree with the earlier comment about reception.