Barclays Bank

I made a standing order for my rent. It was taken twice in the same date at the same time. When I called them, they said they do not know who fault it is and could not even solve it. The online banking and the app do not even show the standing order. You should go to the branch to check or modify it. None sense

Visited today after many years of using Internet banking instead of going into this particular branch. What a change! Hardly any staff,lots of computers to do almost everything you need via self service. The staff I needed help from were very helpful and I did manage to achieve what I came to do (cheque in acc) I love the ability to have Internet banking at home but when I visit the bank I expect to have a more personal experience face to face.

Went in to use one of their coin machines and was told that, even though they advertise a 50 coin limit, I wasn't even allowed to put that amount in. What is the point of having a coin machine if you can;t use it? I was given coin bags and made to painstakingly count out my coppers and silvers in the middle of the bank. Not very professional.

BARCLAYS THE CLOWN BANKApplied for a Barclays credit card, to use on holiday. No problem we thought (we own our own home and have reasonable income)Cards came through. After about a week we had a letter saying cards had been blocked due to unusual spending. We have'nt used the cards!!This was a lie.Phoned the given number to be told the account had been closed, we no longer met their criteria.

Very bad past expire here before. Ground floor was quiet, and we were stood by a table waiting for a member of staff to see us, to arrange opening a new account. One of the presumably managers made eye contact with us several times, before seeing two separate groups of people who came in after us.Once she had finally spoken to the other groups of people, she came over to us, only to say I won't be two minutes guys". At this point we left and very definitely won't be using this banking chain again."

The counter opening times are a joke .9:30 - 2pm so you need to book a day off to get a substantial amount of cash out . It’s ridiculous

Excellent staff. Very helpful and they try to find the most cost effective route to sorting things. Very patient and want to help you get the best from your app and they will guide you through the process. Took them 5 minutes to sort me out.

No staff to deal with problems, over an hour wait to show someone my id. crazy for a big city center branch. ***** Reply: Thanks James it only took you 2 weeks to get a generic reply to my review, about the same time it took me to see the only qualified staff member in a branch servicing 1000s of your customers. Perhaps the rest of the reviews for this branch and mine are completely unwarranted. but then again.......

I have tried to ring the number stated on your website 5 times now to arrange an appointment to discuss my card type. The first 3 times after spending a considerable time filling it my card details I was hung up on without speaking to a human being. The fourth time I was round robined to 7 different computer systems, all requiring me to type me details in, before finally being put back through to the original computer system, yet again not speaking to a human being. Eventually I was able to speak to a person by ringing the generalised barclays number who told me that your branch does not exist, despite me giving them the name, street and postcode provided. Finally I tried ringing the number provided on your Facebook page, which has been discontinued. PLEASE tell me how to speak to a human being as all I want is an appointment so I do not have to take time off work to come in to be told no one can see me.

Big thanks to the staff, even though they had closed, emerging staff helped with an elderly lady who had been a victim of pick pockets. Going above and beyond to help a person in distress