Castle Comfort Stairlifts Ltd

Keith and staff at Castle Comfort provided excellent advice on the stair lift we required for my Dad's home. I was always able to speak to someone if we had any questions and would highly recommend this company and also Acorn who installed the lift for us. Many thanks to Keith and team.

From first contact on line . We were helped as much as we needed to make our decision not the decision that they wanted us to make but the one we felt was best for us . We took a few photos of our stair and landings sent them on and Within days our stairlift was installed all we did was say yes pay a deposit and everything else was arranged for us. All we needed to do was agree to date and time for installation . Engineer arrived well within time scale window showing ID and within 1hour Stair lift was installed and all explained as well as teaching us how to use it . All contacts were polite and spoke to us not at us and were not pushy or condescending which was very much appreciated . A calm and informative experience from start to finish did not feel pressurised into buying beyond our means .

Fantastic service, very helpful

Dear KeithI promised you a testimonial once the stairlift was installed and Mary had mastered it, well here it is.Mary, who is in her mid eighties, has found that her legs, which were getting so sore from having to go upstairs to tend to her husband Don are now no longer a problem. She thinks it is marvellous, enough said.I had to oversee installation as Mary had actually become so ill with stress she could not get out of bed on the Wednesday morning that the stairlift was installed. The engineer Paul was efficient, kind and patient with explaining about the stairlift once installed, which as promised only took about an hour to fit. Paul also did a very neat and tidy job.I have used the stairlift and find it quieter than I expected, very smooth and a great help to getting up the stairs which I have problems with myself. Mary's son John tried the stairlift out and now has no fear of going up to see his father as stairs are difficult for him due to his health problems.Even Don, Mary's husband who did not want the stairlift installed has tried it and apart from one or two stability issues it will probably enable him to get out of his isolated world of the bedroom, and hopefully improve the quality of his life a little.Even John who called to pick up the balance of payment for the stairlift was polite patient and very funny, a character.So thank you Castle Comfort Stairlifts (Keith) for a job well done at a very reasonable price with no stupid haggling or sales pressure, and being left with a feeling that back up service and care will not be a problem or a rip off. So I would personally recommend the company to anyone thinking of having a stairlift installed.Kind regardsMs Alexis Bain

Friendly and informative. But more importantly these people seem to genuinly care about what they do and make great efforts to guide you through the process of chosing a stair lift. Certainly solved my problem and saved me a world of time and effort. They put me in touch with the right company to enable me to make a decision to install a correct stairlift for my parents. Thankyou.

Dealt with Keith who had a stairlift fully fitted in my Mother's home within days. A joy to deal with and impeccable service. Can't recommend any higher.