Fortius Clinic London

If you need to go private to check your spine or shoulder issues, we recommend Dr. Natali and Dr. DiMascio, Schoen clinic now Fortius clinic. Dr. Natali assisted one of our staff with an agonising hip pain in the past by diagnosing the correct affected areas which otherwise went 1 year misdiagnosed and treated improperly, he also later assisted writing to the GP on complex issues and direct the surgery to be able to obtain a further direct orthopedic referral on the NHS, which otherwise the GP would have not actioned. Dr. DiMascio was clear and concise about shoulder issue and took considerable time explaining the reasons behind slow recovery, treatments and recurring symptoms, this was invaluable to one of our staff with shoulder issues in choosing treatment, managing expectations and exercise routines.

I wouldn’t go there again. Booked a 30 minute consultation with a consultant. Although I was on time I waited about 30 minutes and then I was with the consultant less than 20 minutes. He hadn’t even looked at my MRI in advance or read my notes. So spent 10 minutes explaining my situation. He looked at my MRI for less than a minute and did a very rushed physical examination less than 5 minutes. Was a total waste of my time. Then after I received notes and recommendations by email in a weird format which I could not open. I emailed telling the sender I can’t open or read the notes. Completely ignored, so I withheld payment. They issued no reminder or written request, simply setting a very aggressive debt collection company on to me. So without a polite reminder to pay and WITHOUT giving the advice/medical report I was paying for. Set a debt collection company onto the patient who has not received the service he was supposed to be paying for. I shall now make a formal complaint to the regulator of private medical services and behave in equally aggressive manner.

5 and a half years ago I was hit by agonising pain in my leg which left me on the floor, unable to walk or stand for long at all. Therein followed a journey where I encountered a number of so called specialists, surgeons, physio's, pain management experts etc, all who failed to find a solution. Only after a consultation with the fabulous Joel Proskewitz at Performance RX was I introduced to Colin Natali at the Schoen (now Fortius Clinic) in London.Colin was fantastic from day 1. He knows his stuff. Period. But he also insisted we tried everything before going down the surgery route. That was always a last resort. He is not the type of guy that will just cut you open and hope for the best. Months later following detailed investigation (and a continuing debilitating pain) however, we opted for surgery and I underwent a 2 stage, 2 level fusion at the Clinic.All of the staff involved were absolutely fantastic. The facilities are superb, even the food is great.Colin himself is an absolute legend. Aside from his great humour and superb bedside manner, his professionalism is second to none. I can walk again, I can stand again, I have my life back. I would not hesitate for 1 minute to recommend this man and the Schoen/Fortius Clinic. Fantastic quality.

I had surgery here and the facilities are very new and sparkly and the hospital rooms could easily pass for a fancy hotel. Unfortunately, the client care was poor, post-op care was poor, the hospital admin lacked organisation. After surgery, I was the one who constantly had to chase the hospital for follow up appointments. I wouldn’t recommend because I felt like a product in a factory assembly line. Very quick to operate on you and then just get rid of you with no follow up or care. Also very surprised to see another reviewer saying that they experienced a reaction to the anaesthesia because I had the same thing and it was just shrugged off.

This review is for the administration, not the health professionals, which I will post separately.I attended for a consultation on 14th March and paid an invoice that day which I was led to believe covered everything.At the end of July I was chased for an outstanding invoice of £400 for two x-rays which was supposedly raised on 15th March. I queried it, but to no avail. And only today have I finally received the actual invoice, 5 months late!In view of my being originally misinformed and the delay in providing the invoice, a small reduction? Not a chance!

I had a good experience with Dr Carlos for MRI scans and follow-up appointments. However, the billing team and administration is very unorganized and has caused me a huge amount of stress and suffering. I am a full yinsured patient and they have been unable to submit my invoices to correct insurers, failed to communicate with me when my insurance companies have missed something, and start chasing down payments of plus 2 years old using debt collection agencies. Beware, stay away from the Schoen Clinics as they are very unprofessional. Have never experienced anything quite like this.In April 2023, a debt collection agency contacted me saying invoice over due with Schoen Clinic. I was shocked as my insurance company should have settled this 1 year ago. Cigna subseqeuntly settled the bill quickly on my behalf once I took lead on it. To be clear, I never recieved one piece of communication from Schoen Clinic saying the bill had not been settled by my insurance company and they went straight to debt collection agency even though I have a long history with the clinic as an insured patient.In November 2023, I get contacted again by a debt collection agency. Schoen were unable to tell me in April 2023 that there was also £175 invoice and a fee of £100 that had not been paid by Axa in 2020. Clearly at this point I am losing all hope with the Schoen Clinic and am insulted that they would raise these trivial amounts via agency this long ago. I struggle to even remember what they are for, have not recieved invoices and to make matters worse you cant even contact somebody in person to talk to about it.

On 2 September 2021 I attended the Schoen Clinic for a complete knee replacement surgery. I had undertaken a considerable amount of research before attending and found that Mr Sam Rajaratnam and Dr Barry Phillips were a strong partnership and together with their team focus on both early recovery and pain management. I was not disappointed with the results and outcome. The journey of surgery and pain was a frightening thought but these guys and the nursing team were all very helpful and professional in overcoming my concerns. The attention I received (including the standard of the food) from highly professional staff was excellent and now 2 weeks after surgery I am almost pain free and walking without crutches or sticks. Thank you to you all at the Schoen Clinic for my treatment of the best from the best.

Feb 2022Having had a full hip replacement in the Schoen Clinic. I would like to share my experience. The staff were absolutely brilliant. Incredibly caring and so professional on all levels.The facilities were clean, modern, and were of a high standard. It was the most comfortable stay, given an operation.Mr Bacarese-Hamilton is not only a true professional in his field, he is also approachable, totally reassuring and caring. Lorraine the nurse (such a professional) and all her team that looked after me, were truly wonderful.I would highly recommend this hospital in every way.Well done guys! What incredible service.Highly recommended all around. ⭐️⭐️⭐️⭐️⭐️Jacquie Campbell

Absolutely terrible.Didn’t help my knee at all. Left in the waiting room for 50mins for appt.Then I apparently had £12 bill outstanding. I had a baby. Then I find out they’ve passed the £12 bill to a debt collector who has rolled it up and added a load of fees.

Had consultations and surgery with Mr Johan Witt - a brilliant surgeon with a track record for excellent outcomes. My 4 day stay at the hospital was impeccable - almost made major surgery feel like a hotel mini-break, wonderful caring staff.