Roydens Ltd

My wife bought a MINI Cooper S paceman at the end of August, it didn't have its owners manual, so I asked Ben to source one, it arrived today in the post(28/09/23) thanks Ben, my wife is very happy. Well done Roydens!

5* Customer ServiceI’ve always driven past Roydens on the A249 with a view of the place being somewhere to avoid HOWEVER I was incredibly wrong.This place provides everything you’re looking for when exchanging a vehicle for one in their stock. The transaction of the exchange was flawless, professional and polite, I couldn’t fault the guys there!I did experience an issue with the vehicle I chose to purchase however Roydens provide all their customers with a FREE 6 months warranty which in my case was amazing to know! Roydens collected the car from my home address, apologised on my door step and took the vehicle to a local garage for work to be completed on the same day that I contacted them about the issue, they kept me up to date with what’s happening with the car as well which is also reassuring that I’ve not just been forgotten about.I really can’t fault the guys at Roydens, would definitely recommend to anyone wanting to buy a vehicle and not have any hassle, worries or pushy salesmen trying to get an impulse buy out of their potential customers.Keep it up chaps! 5***** everyday!

Picked up my second car from roydens today and very happy with my purchase. Really nice and friendly dealers and absolutely no pressure selling. Keep up the good work chaps.

Great helpful staff who are happy to answer questions but also leave you to view the cars without pressure. Efficient buying experience, beautiful car exactly as advertised.

Went in to view a vehicle today, with a view to buy. Lovely VW Touareg. When I asked about a test drive, it was on the condition that I verbally agreed to buy the vehicle first. Otherwise I was told it was a waste of their fuel and valeting costs. I understand costs are rising; but I called them before I made the 35 mile trip, and at no point did they tell me test drives were conditional on agreeing to buy first. I would never commit to buy before driving!!! My wife and I have never been spoken to in such a disgusting manner by the older man who sat behind the desk. The other two members of staff were polite at least, but still struggled to see that I wasted MY FUEL and MY TIME to come and see the vehicle. As for the older gentleman, his inability to converse and reason left me flabbergasted. We had every intention of buying said vehicle today had the drive gone well; but their pushy tactics, condescending tone and general arrogance left me in a state of defiance that I would rather give my hard earned money to someone else!

Bought a Jaguar XF R Sport from Jason, no pressure to buy from their great showroom. Very polite and friendly also very informative and relaxed atmosphere.Ben completed the sale after having a full years m.o.t put on for me, again very helpful and friendly. Even taking time once all the paperwork was done to show me all the features on the car.Very highly recommended if your looking for a prestige motor, you wont be disappointed from this very professional family run business.

I have just purchased my Audi S3 from Ben and he was great to deal with, friendly, helpful and knowledgeable. The car is fantastic and I would recommend the garage 100%.

Fantastic dealership. The blokes running it had great knowledge, were very helpful, and held to their word.I would thoroughly recommend to anyone looking for a used vehicle.

Fantastic purchase of an Audi A4 from these Guys at Roydens..very friendly staff cant recommend enough..Very professional outfit buy with confidence

ABS light came on after 400 miles which is just bad luck, Ben was very helpful and warranty covered issue with no problem, mechanic noticed rear inner tyre was worn and Ben sorted this without hesitation. Very pleased with Roydens.Cheers Ben