Abbey Veterinary Centres, Monmouth

Bit of a mixed experience here. First time visit for poorly cat wasn’t good, not very welcoming, very expensive, lots of upwelling, and a huge bill at the end! Just got the impression the vet didn’t particularly liked cats.Had to return just over a week later, different receptionist and vet, and a world of difference! Really friendly and caring, much more reassuring. Covid arrangements were good, and they do seem to be able to fit in emergency calla quite quickly.

My dog Billy was seen last Thursday evening whilst we were on holiday in the area, with a sore bloody ear, got to say the staff and service was amazing the staff were very friendly and helpful. We saw Vet Cate who was very thorough with an ear problem my dog has had for a while which my own vet hasn't been able to sort out, but with the treatment and medication we received from Abbey vets it's is so much better. Sadly we live at the other side of the country so cannot register permanently with them, but I would recommend to anyone living in the area.

I’ve been using this vets for a number of years, and before them was with Claire at her own practice. All the vets I have dealt with over the years have been superb, Claire, Cate and Chris and the nurses and receptionists are incredibly caring also. Whilst I’ve been lucky that my cats have usually only visited for routine procedures the team have also been excellent when I’ve had to say goodbye to pets and have always been exceptionally caring and understanding. Whenever I attend I always feel that they understand how important peoples pets are to them, and that they are family members not just animals. Appointments have usually been on time, the consultations are not rushed and never had a problem with the billing etc.

I have several dogs and have been with Abbey Vets for three years now and they’ve been excellent! One particular dog of mine is a large GSD who is very difficult to handle and Chris is brilliant with him - it is such a relief to have finally found a vet that can actually examine him in a way that doesn’t trigger his anxiety. Would definitely recommend Abbey Vets!

After getting my puppy in 2020 I contacted Abbey Vets to see if they could take him on. They were very polite and reassured me that I was signing up to the right place, so of course I was excited and felt I was going to be looked after.The experience I’ve had has been the complete opposite and instead I’ve been greeted by rude receptionists and vets who seem more concerned about signing you up to a direct debit package than looking after your pet.There are some lovely support staff and nurses and a couple of nice veterinarians who took the time to speak to me when I had questions but this was few and far between.If you’re looking for a caring practice who will support and guide you through any issues or provide reassurances then I’m afraid this is the wrong place. I will have to take my dog somewhere else!

While down this area on holiday our dog got a tick in him, we rang up & the staff here were so happy to help us in a swiftly and friendly mannor. Thank you for your kind help

AVOID Abbey Vets at all costsWe have been with Abbey Vets since 2004, but will never go back. Two months ago, we took our lovely 15 year old Westie Louis to be put down. He had a wonderful life, and went down hill rapidly so we knew it was time. What a shame I did not read the reviews before we went...We waited until the consulting room was free so we didn't have to wait in reception and took him straight in. - The Vet had a quick look over him and agreed it was the kindest thing to do.He then proceeded- whilst Louis was lying on the table in the throes of dying- to discuss the fees for all the options: do we want him cremated, do we want his ashes back etc. We were horrified. We agreed to everything he suggested just to get on with it-well over £400- and then he asked us to leave whilst he prepared him for his injections. He suggested that whilst we were in reception we pay to save doing it at the end!I honestly still cannot believe his callous attitude and we have shared our experience with family and friends who are equally shocked.We have waited until now as were were waiting to move vets as we still have a cat, and will no doubt in time, get another dog. This we have done and I can only say in the strongest terms to anyone reading this- DO NOT USE ABBEY VETS. They are callous and ONLY care about the money.

They helped us through our dog's pregnancy and early care of puppies. Very patient giving us info and advice. Made us feel safe and well informed

Had to have my dog put to sleep, which is everyone’s worst nightmare. Cate did the deed and she was fantastic. I adored my dog and I could not have wished for a more peaceful way for my dog to have passed away. I’ve had dealings with Cate and Claire and find them warm and caring towards my dog who found going to the vets stressful. They were straightforward and didn’t try and squeeze money out of you. They made a hard time for me so much more bearable. Thank you.