Split The Bills

Possibly one of the worst dealings I’ve had with a company.First of all without warning they removed gas and electricity from our package and reduced the price by £5 weekly. Our gas and electricity together were going to cost around £16 so effectively meant they were asking us to pay £11 for nothing.Following this we attempted to cancel our package and were told a cancellation team would get in touch with us. I’m sure you won’t be surprised no such thing has happened. After over a week of phone calls and emails with little correspondence or any mention of a cancellation team our tenancy date arrived. At this point some of my housemates were charged without any hesitation and the rest of us bombarded with emails about how our direct debits had not been received and threatened with fines.None of us had altered our direct debits in any way as we assumed that the “cancellation team” would get in contact at some point in time. Which again did not happen. I feel it shows the philosophy of this company, that they are very happy to send automated emails to students demanding payment for a package they no longer are continuing with. But without fail take 1+ day to respond to emails and leave you on hold for 30+ minutes.Could not recommend more choosing a different company to go through for student bills. There are many alternatives which may be £1 a week or so more expensive a week but I ensure you that this is completely worth it for the trustworthiness and customer service aspect I’m sure they bring over this disgrace of a company.

Hi they falsely advertise on their site as a monthly payment but that's a lie, your getting into a 12 month contract in which you can add people but not remove anyone and have to replace or you are inclined to pay even when you have moved really shady contract. You would rather pay monthly with a company and I guarantee it will be cheaper than this

Used split the bills for the second year of uni. They hiked our prices up after the first few months and while we were still paying that fixed, higher price, you could get quotes for a lower price on their website. We also receive constant letters from our energy provider with overdue bills and threats of debt collection. Split the bills are constantly behind on paying our bills payments, as the energy provider said that they had not been paid since a couple months ago. We have made a constant effort to raise this with split the bills, who after months of emails and phone calls have still done nothing. Definitely searching for a different service next year

Thieves. Avoid at all costs. The company should have been closed down a long time ago because of how much money they owe people. We needed to reach citizen’s advisor to help to deal with them. Possibly the biggest bills scam in the UK.We paid in September for electricity, gas, water and WiFi £256.88. It’s 6th of October and we currently still never received electricity and gas! And they are charging us again over £412 for October! For things that are not installed in our house and can’t be used!Virgin Media routed got installed and started working only on 29th of September. Virgin media said they do not charge any money before we get the router - but guess what? Split the Bills does! They took that money for themselves which equals as a theft.I currently refuse to pay anything else before actually receiving the service, not like it happened in September!They owe us over £200, and still try to take more. I want to cry because of letting myself being treated like this and scammed. If there is any lawyer that could help us, please reach out.

SCAM SERVICE!!! DID NOT PAY ANY OF THE BILLS ON OUR BEHALF, HAD ALL LETTERS SENT TO US FOR THE YEAR, SPOKE TO CUSTOMER SERVICE WHO SAID THEYD RESOLVE IT BUT NEVER DID, THEYRE STILL NOT PAYING A BILL TO SHELL ENERGY DESPITE US CONTACTING THEM SO MUCH AND SHOWING LEGAL PROOF ITS THEIR DUTY TO PAY IT AS WE PAID THEM TO PAY IT. HAVE STOLEN OUR MONEY PRETTY MUCH. DO NOT USE THEM. HAVE HAD ISSUES THE ENTIRE WAY ALONG AND EVEN NOW THAT IVE MOVED OUT IM STILL HAVING ISSUES.

Horrendous experience. We had bailiffs round, days on end without electricity, no WiFi, and the water company sending us letters to say we hadn’t paid. Our package was electricity, water, and WiFi. We had issues with it all. When trying to rectify this we learnt that the customer service team is full of false promises and their idea of compensation for problems caused by them is pitiful. When speaking to the manager there was no empathy for the hell they put us through. They make it sound like you go with this company and you never have to think about bills, well in the last year I have learnt more about bills than I ever would anywhere else so thank you for that I guess. They use bills for students as a big scam because they know they probably don’t know any better - which we didn’t. DO NOT GO WITH THEM!!

do not use this company !!! Part of their contract is that you will not get contacted by the energy suppliers as they deal with everything. From the day I set up my account to the day I cancelled it I was receiving multiple letters, emails from the energy company saying I owed them money and they were going to take me to court even though I was paying through split the bills. I contacted split the bills for four months, hundreds of emails and phone calls for them to do nothing finally cancelled our contract and they’ve taken money from our bank accounts still even though the breach of contract. Caused me so much stress which wasn’t needed when I went with them for convenience. Absolutely appalling company. Disgusting that they’ve taken all our money but acted in this way.

This is the second year of using split the bills, last year I have absolutely no problem with them at all. However, this year has been completely different.My wifi unexpectedly stopped working a few days before Christmas, after doing many factor reboots and turning it on and off, nothing was helping. I contacted split the bills on the 22nd December who advised me to talk to plusnet directly. I proceeded to phone plusnet, however they told me I need to speak with split the bills instead as my “account has been deleted”, when I in fact have not deleted my account. Split the bills told me on the 29th December that they have raised the issue and will be in contact with me with a solution. However, I have heard absolutely nothing, even though I have been sending many emails. Ultimately, it is getting ridiculous at this point. I COMPLETELY understand that it has been Christmas and that things may be delayed but I have not have wifi in over 3 weeks and no one has reached out to help me with a solution, including responding to my emails. I NEED WIFI TO BE ABLE TO WORK FROM HOME!! The lack of communication is completely unexceptional. I am not paying £300+ a month to have no wifi.

I have never experienced dealing with a company worse than this. We initially set up our contracts with splitthebills as a house in mid-August earlier this year, and it looked like a decent deal at the time: uncapped energy for £60 each. We thought that would be pretty good considering it was a set rate and we knew energy prices would go up in the winter.Unfortunately, it didn't go the way we envisioned. At the same time as we were all supposed to sign up to our contract, I was on holiday with my family and my mother suddenly and traumatically passed away. Understandably, I then had other things on my mind, and until my housemate James kindly reminded me to sign up a week later, I hadn't signed up as a result of my mind being occupied by the trauma and grief I was experiencing. During which time, the company increased our prices day by day. Begrudgingly I signed up to what was now a poor deal of over £100 each per month, and me and James both sent splitthebills an email explaining my extenuating circumstances and politely requested our bills would be reduced back to a fair cost. Those emails were never responded to.After this, we had to change our start date from the 17th September to the 1st September, as we didn't realise one of our housemates was moving in at the start of the month. Splitthebills then proceeded to grant our request to change the start date but with the catch that they would increase our monthly costs by £50 each, from I believe £115 each to £165 each per month, as if it were some sort of punishment. They did so after telling James that they would not rise our prices again.From that point on, as a result we have been paying extraordinarily above our means for bills each month. Based on detailed calculations we have made, we have each been paying over £100 more than we should be when considering the cost of our internet deal, and the moderate amount of gas and electricity we have been using between us. This means that splitthebills have been stealing over £400 from our house each month.Consequently, we have finally decided to cancel our contract with them. We now face a 60 days' cancellation period in which we have had to pay a cancellation fee each and remain with the company until 28th January. The latest in a series of what feel like scams by this company has seen each of the four of us in my house be charged TWICE for our December bills payments, on top of our cancellation fees, without warning or explanation. I have now sent them an email requesting either an explanation or a refund, and am now awaiting their reply. In the meantime, I have blocked payments to them directly from my bank, because I simply do not trust them.

I couldn’t recommend more not to use them. We cancelled almost instantly when we heard they couldn’t do the broadband we wanted. After, we got charged over double what we were meant to. This is still yet to be refunded after weeks of calling and emailing and now we’re having parcels delivered for the broadband that we don’t want. Sort it out.