Glyn Hopkin Dacia St Albans

Our sales advisor mash, was so amazing . Keep us completely up to date with everything that was happening with our purchase , answered all questions (and we had a few) such a helpful and supportive sales advisor no delays or issues A 1 +++Love our car ….. will be coming back and would recommend to anyone looking for a new car who doesn’t know there way round the process to come hear .

From the moment we went into the showroom and spoke to Mash we felt comfortable. He talked us through the cars and helped us make a decision on what would be practical for us. I would highly recommend Mash and have found him informative and knowledgeable . thank you Mash

I would have given five stars except for a matter which has arisen since the annual service.About a week after the service an answer warning light came on, which the owner's manual said indicated an electrical fault.I contacted Glyn Hopkin and made an appointment to bring the car in. To do so I had to take two hours of my annual leave and my wife had to take a long journey by bus to work.That afternoon, Glyn Hopkin phoned me to say that the matter had been easily resolved: he clearly and succinctly explained (although my memory of the details is now a bit muddy) that Dacia had two ways of switching off the engine maintenance alert and that the type on my car needed to be done manually and the mechanic hadn't done it.The next morning I collected the car. I spoke to the man who'd phoned me the previous day and said that, as the matter had been caused by their mechanic, I would like - as a bare minimum - to be recompensed the insurance charge on the courtesy car that had been given to me. I explained that the matter had caused significant disruption and inconvenience to my and my wife's schedules as well as the loss of summer of my annual leave; I should not, on the top of all that, have to pay for someone else's error.The staff member says that wouldn't be possible and launched into a long and convoluted explanation of what the issue was and how it was resolved. I pointed out that his monologue was in direct contrast to his short, clear explanation the previous day. He denied this and I insisted on speaking to the manager.The manager invited me into his office and listened politely to my version of events and that I felt that his employee, rather than assisting, had tried to obfuscate the matter.The manager said he would look into the matter and get back to me. It has been one week and I have yet to hear anything from Glyn Hopkin.

Mashood was extremely helpful, we got our new car sooner than we thought which was great . He kept in contact through the whole process.

Worst service ever! Went to fix 3 issues with my 4 months old jogger. Left car in the St Albans Dacia garage for 6 working days to get all issues sorted. Noisy dashboard, airbag warning light on and issues with overheating inside the car. After collection I was told that all issues have been resolved except heating (which is understandable as they need to contact main Dacia production to get it solved), and I was told that car was road tested..... Where before I've left car I took a note and picture of a mileage and when I collected car it has only 0.3 mile more! And its has been over 3 weeks since I left and absolutely no one contacted me to give me any update. The car is worse state then before I've left it in the garage. On top of that I've made complaint with main Dacia and again they said they can't get hold of St Albans Dacia branch. Brand new car and it feels like its at least 30 years old... Rattling dashboard, airbag warning light icon constantly on.... Absolute disgraceful service....

Exceptional Experience with My New Dacia Duster at Glyn Hopkin.I recently purchased a Dacia Duster from Glyn Hopkin, and I must say, the experience was nothing short of fantastic. From the moment I stepped into the dealership, I was greeted with professionalism and a genuine warmth that made the entire car-buying process a breeze.The sales team was incredibly knowledgeable about not just the Duster but all their vehicles. They patiently answered all my questions and provided valuable insights that helped me make an informed decision. Their honesty and transparency impressed me the most - there were no hidden fees or surprises.Now, about my Dacia Duster - it's a gem! The comfort and performance are top-notch for its price range. It handles beautifully, both in the city and on longer drives. The interior is spacious, with enough room for my family and our weekend gear. Fuel efficiency is another plus, making it an economical choice without compromising on quality.What really set Glyn Hopkin apart was their after-sales service. They've been prompt and helpful with my queries post-purchase, ensuring that I am completely satisfied with my vehicle.I can highly recommend Glyn Hopkin to anyone looking for a new car, especially a Dacia Duster. Their team's commitment to customer satisfaction and the quality of their vehicles is exemplary. Thanks to Glyn Hopkin, I'm a happy and proud owner of a Duster! Thanks, David

Excellent customer service. Mash was very helpful in advising on the different Daccia car models. I took the Sandero Stepway out for a test drive and was so pleased with it I ordered one that day (the extreme version). Everything was explained thoroughly, no pressure just sound advice. Looking forward to collecting the vehicle soon.

I was greeted by Ziaur at Dacia St Albans and he was very welcoming. He went through cars in detail with and gave us time to decide, He wasn’t pushy and he is a credit to your company! Need more salesman like him. We were impressed.

From the moment I entered I felt welcomed. Mash Hussain was exceptional and friendly. He made my journey of purchasing a new car ever so easy and I will definitely recommend to my friends and family.

I was contacted ahead of my planned service and MOT about whether I wanted to look into by Ziaur. I agreed as he put a very good case forward.On the day I was greeted by Ziaur who was very friendly, and explained to my car finance situation. It was explained clearly and in the end after Ziaur offered me a great deal,after getting my repayments very close to my original payments, so I bought a new car.