Bupa Dental Care Durham

Terrible Company , have been a customer for 15 years couldn’t book an appointment for last couple of years as they have a waiting list then find out we have been struck off as we havent attended recentlyJoke and receptionists are useless

PATIENTS WITH AUTISM AVOID!!So they wouldn’t give me an emergency appointment unless I went private… they said the only day they do NHS emergency appointments is a Wednesday. I’ve now ran them over 21 times today (8:09 weds morning) and they are ignoring me! I know this because I’m sat outside watching them ignore me!!!Update: finally got through at 8:11 and apparently all their appointments were gone?! The advice was “it’s still early try different dentists” - your my dentist?! I have autism and specifically chose bupa for understanding purposes the whole time I’ve been there they’ve treated me absolutely disgusting! Do not recommend!!!!

I got straight in for my appointment wothout a wait. The staff were friendly and welcoming. I'd recommend Bupa Dental Care Durham to others.

I've been with the practice for several years now, and I have been seeing David Lewis for the majority of that time.I have really extreme dental anxiety/dentist phobia and the team have worked carefully with me over the years to the point where I can actually have necessary work and examinations done. From being unable to sit in the chair, to being able to have a filling.Today I've seen their new private dentist who was similarly kind, patient, respectful of my extreme anxiety, and also did a good job.I really cannot recommend or thank the team enough at Bupa Durham for their consistent excellent care.The level of skill it takes all members of a team to reassure and kindly work with someone with such a bad phobia is really high, and that they've been willing to work with me over the years has gone above and beyond. Everyone I interact with there is always so extremely kind, and that is part of the package of being able to actually go and have painful teeth sorted out when you have such bad anxiety.I really don't write reviews of places that often, but I feel people should know how great they are.10/10 Fantastic all round. Thank you

Amy on reception was incredibly helpful sorting out my appointments. She was easy to talk to and very helpful.I’m also very happy with my new dentist Mr Anthony Lim. He made me feel at ease, explaining what he was doing as he was going that really helped with my anxiety. Telling me he could stop any time I wonted. Fantastic team.

Six months ago I underwent root canal treatment in your clinic. But today I went for an examination to another dentist and took an x-ray there. X-rays clearly show how poorly your dentist did his job. Lots of unfilled holes. The job was terribly done and I paid almost £1000 for it at your clinic. I demand a full refund for this. If you don't do this, I will be forced to contact the lawyers and take the case to court! Because of your negligence, I now need to have my root canals cleaned and treated again. And this is very expensive.

Had to obtain an emergency appointment which was booked by Amy (extremely helpful). Saw Mr Anthony liu who was most helpful.Expert treatment. Very satisfied with treatment and service

I have just had my first appointment with the new dentist Anthony Lim. What a lovely man. He is very friendly, considerate and thorough. Think it is the first time I have visited a dentist and left feeling relaxed and comfortable.

First class. New dentist Anthony is very calming +helped me relax. Amy on reception extremely helpful+very friendly. Thankyou all.

I am a dentist myself so would only ever see someone I could put my faith in. I have been a patient here for years under the care of Dr Lewis. Dave was on annual leave today and I required an urgent appointment. I booked an appointment with Dr Anthony Lim and his dental assistant Gillian. I was apprehensive about seeing a new dentist but both Dr Lim and Gillian put me at ease. Their kindness, professionalism and hospitality was wonderful. I am one happy patient without pain! Thank you.