The Belgrave Hotel

Very welcoming and friendly staff. The rooms are clean, nicely laid out and warm. Decor & furnishings are very dated, but that doesn't really matter for a practical hotel opposite the station. Excellent value for money. Great location.

This hotel,is not for disabled people, stairs stairs and more stairs. My bed was past it's prime,for sure. The chair. was thread bare,,and useless . Kettle lead to short, for socket, I wasn't going to put it on the floor. Room was a converted cupboard.with built in bathroom/shower. TV was small, I couldn't see it from my bed My room door was missing it's number,which was very distressing,as I was so out of breath, looking for this fantom room. The hotel is old needs a lot of work done to it. Then worst of all they take a disresionary £50 out your account for damages. It's now Monday,two days later and still no refund in my account. To be brutally honest,the whole place looks damaged. There's also no bedside table to put your phone on etc.

Awful. Where to begin, this place is dated, run down and is not of an acceptable standard in this day and age. Booked a room for myself and was allocated a twin (why not a double? None left most likely, which is tolerable) Ok, beds and mattresses were in poor condition, I've had better nights sleep on a carpeted floor. Bathroom was incredibly small to the point of it being claustrophobic, stench of stagnant water/damp, toilet was very cramped between two walls.. had I've been a larger person it would have been completely unusable. Shower pressure non existent and almost impossible to obtain desired temperature. Television 'taped' to the wall bracket, dirty window frames, carpets need replacing as they are also dated, unclean and just worn out. Room door also had a huge crack in it which didn't seem secure and had a number of bodged repairs to it. Two good points to conclude.. Reasonably priced but this should not be a factor in the minimum standard of quality expected of any hotel. Also good location near train station and amenities. However, I will not be staying here again. Overall, an unacceptable standard, EVEN for the price £30 per night.

Received an automatic email yesterday from the hotel through Booking.com informing me that my stay in August has been cancelled. No apology or explanation provided, and 0 communication overall from the hotel even in response to a simple question about check-in times.

On arrival there was a lovely woman called Helen. After that it was horrible the rooms are small damp and very dated. The rest of the staff were awful I had a twin room and I wasn't allowed a guest into my room, it was so embarrassing they actually shouted us. They said it was because they had a theft previously. Wish I stayed at the quartz my friend stayed there and it was modern and cheaper and the staff were friendly. I would never stay there again they had a single workman there touching up paint so the place stunk of paint. They need a whole refurbishment and not paint over the mold.

It was dire!!! I arrived Friday afternoon, with a snowstorm outside and -2C outside. The heating wasn't working in the rooms. It was freezing. Seriously??!! As a goodwill gesture they should be refunding me my money. An experience never to be repeated. This hotel needs gutting and a refurb.

Okay, room we stayed in definitely needs a new mattress. No breakfast available but The Town Crier 100 yards away does a fab breakfast at a reasonable price. Very handy if you're going to a gig at the Live Rooms

Staff were polite and friendly. Only good thing we can say. Room and Hotel is so dated that £65 is excessive. Drains and pungent smell in bathroom, filthy ceiling fan, tiles loose on bathroom floor. Safety issue open wiring to fire alarm. Toilet flush not working properly. We were on tight schedule to be in town so had no time to be able to get a room change. Paid on arrival so could not negotiate a fair price and no courteous percentage refund was even offered when we left very disappointed with our stay. Glad we didn't book a breakfast £4.50 each. Sorry never had to give anywhere a bad review but this hotel and customer relations was poor.

After some initial issues regarding the room, the management were very friendly and helpful after speaking with them and we were upgraded to the new refurbished rooms which were much better. The hotel will be great once all renovations are completed, my only advice would be please check your room before committing.

Obviously a hotel that needs a good upgradeMy room was really tatty . With the wall paper missing sections the paint work again needs doing, damp on the walls and ceilings . Mould in the shower wasn't nice .The sheets and towel were clean . My cup had someone lipstick on it red not my colourNot a room I would want to stay in again .