Notting Hill Genesis

I can't stand NHG because they owe me thousands because I had to pay RBKC back over payments of housing benefits that I wasn't in receipt of because I was working at the time so they both NHG and RBKC owe me thousands because I paid it all but I can't afford a solicitor to go through the records of the police at Notting Hill police station and Hammersmith police station and there dealings with me and go through the records and financial accounting history of NHG and RBKC for me from 2005 to 2023 and if anyone could help me look into this I'd be extremely grateful

Poor customer service officers. They are rude, inexperienced and unprofessional. It is extremely hard to get to speak to somebody. Informed my email enquiry will take up to FOUR WEEKS before I receive a response from somebody. FOUR WEEKS!!??? First time in my life has it taken four weeks to receive response to any email enquiry. Unfortunately the rude Asian over the telephone hung up on me, which does not allow me to leave a review straight after telephone call. Smart move lady, but dumb on your part as all calls are recorded, which will aid and contribute towards my complaint. NOTTING HILL GENESIS.....PLEASE PROVIDE A DECENT, EFFECTIVE SERVICES AS YOU ARE OBLIGATED TO DO. IF ANYBODY CARES ABOUT THE INTEGRITY OF THIS COMPANY, PLEASE ADJUST YOUR PRACTICES. REMEMBER THAT COMPLAINTS CAN BE MADE TO HOUSING OMBUDSMAN SERVICES.

Absolutely shocking customer service have requested their formal complaints procedure at least 10 times and received nothing yet. Emails ignored works promised to a garden fence and nothing done for months. Can Edmund asare’s manager please get in touch

When it come to getting answer to resolve any issue this company is appalling, they don’t get back to you or even phoning you back, but when you own money for service, they will email you text you and phone you. Notting hill genesis is not a respectful organisation and have no morals for residence.

Living in this flat for the last 21yrs begrudgingly has felt like a prison sentence! There is no insulation in the walls so not only is it freezing like a freezer in winter but hot as Satan's undercarriage in summer (which I prefer the heat any day rather than cold). The old sash windows that have substandard sealing on them and the insulation in the roof which was only installed a few years back does nothing to appease the cold in winter. Don't bother asking about putting on the heat, I've not put my heating on for the past 6+ years because what is the point of putting heating that you can barely afford that only escapes through the windows and cardboard like walls. I live in the living room out of a one bedroom flat. I haven't even begun on the amount of noise pollution that has made my life here a living hell over the years. From dogs barking either side for the first 10 years to actually hearing your neighbours talking loudly, their television on, doors and cupbiatd doors slamming etc. well into the late hours whilst you are trying to sleep and now being woken up by a kid that screams first thing. I'm aware kids make noise but if this building was half way decent then I wouldn't hear it plus the noise on the street from either regular street works or people in general. I also have Misophonia so here is just 'peachy' for that.But I digress....Now we are met with fire safety people turning up unannounced which isn't their fault, it's NHGs fault for not even doing a curtesy and letting the tenant know. I suffer anxiety amongst other health issues and find unannounced visitors intrusive. Plus for any genders safety, having someone turn up out of the blue to come into your home is not safe! From working in previous crime units in my past this should be pre-announced to ALL tenants to cover vulnerability.This really is just a fraction of digruntlements I have with this below average company and their building over the years. Even when it came to changing a simple detail on my tenancy account it took a year and a bloody half to actually get it completed! Trust me if I had the money I would've left a long time ago but still trying to get out. Why not go through the complaints channel I hear you wonder? Why? When nothing and I MEAN NOTHING will change with regards to the building itself or the continual intrusion we tenants feel like we have to grin and bare it. I have complained so many times over the years I've given up! I wanted to air my disgruntlments publicly to raise awareness to other suffering tenants and for NHG to remind them everytime they send out a sparkling new annual report that it does NOT reflect reality of many tenants.

I have mould rodents and no heating housing officer LIAM ALLISON and team manager STEPHANIE SIBLEYDENNE have left myself and my two year old in his home.They were meant to send a report to allow Brent council to move me into emergency accommodation but failed to do this.We have mould and damp working the walls and rodents chewing through walls.I will seek legal advice to sue them both.

Can never get hold of a housing officer, when you do finally get through told the HO has left and there is ANOTHER new one in its place, still can't get hold of them. Have been trying to arrange a move out of area for a family member all the local authorities are waiting on is a response to a reference request to allow the application to proceed but still nothing.They are leaving the tenant in an unsafe situation, she is disabled and vulnerable and has recently had a number of falls, we need her to move closer to us to provide ongoing care (the care package put in place originally fell through during covid)The situation has been explained to a number of staff at NHG including HO manager and still nothing.This has been going on for nearly 18 months!How this place is still allowed to operate having seen all the reviews is beyond me.It's a joke and needs fixing!

Totally echo people's sentiments here.Since Genesis as joined Notting hill the service has gone pants.They seem to be giving jobs to dodgy contractors and cowboys who do botched jobs if any and break other stuff in your property.Needs reporting to the housing ombudsman if this carries on.Seems like they are playing pass the parcel with people's property and lives.

management yet alone housing officers go to work to play 'hide and seek' they break legislation and Anthony Alexander is an incompetent bigot who cant even be bothered to wear appropriate work attire for his role in this faltering housing association. he is over 60 years old wearing t shirts and jeans to work, that funnels down to the housing officers lackluster approach to their jobs.

I would like to make a complaint about Notting Hill genesis. Notting Hill genesis is the worst housing association I have ever met. The organisation is the worst housing association I have ever came across. I do not want to be apart of this housing association it’s disgusting and poor management. The staff are not there to help and support. They are taking this personal. They favour other tenants. They’re slow and they’re unprofessional. I have heard bad things about their company and it’s upsetting me. Everyday I wake up upset because of the accommodation I am currently staying in. I have asked them nicely to move me and they’re acting like they want me to stay in an accommodation that I do not think it’s suitable for my needs. The accommodation that I currently stay in is deteriorating me in the worst way.