Transvalair

Very friendly staff, nice clean site, easy access.

Terrible company. Their approach is entirely devoid of common sense. A full time working household will not be available at short notice and only on one specific day in a given week. They refuse to listen to dates given well in advance and are only concerned if its convenient for them. Barker and Stonehouse need to change company ASAP.

Amazing efficient service very reasonably priced for shipping from the UK to Spain and Germany. Janette is a superstar going above and beyond for her clients.

Very poor service received from Transvalair. Barker and Stonehouse very kindly and efficiently had arranged an exchange dining table as the original was damaged in transit due to poor packaging. (originally delivered by Transavlair, shock!) The courier came to deliver and exchange my existing table with a new one and I got everything ready, however was unable to physically lift the dining marble table top out myself as i'm clearly not iron man and it is too heavy for my partner to help me lift. The ignorant courier driver told me 'If the customer doesn't have the item ready for collection then we cannot do the exchange' as they wouldn't be able to enter my house under their company policy due to COVID-19 (however this isn't government policy and other delivery companies are currently assisting with 2 person deliveries in to peoples homes when it is absolute necessity) The resounding impression to me was that the courier driver really couldn't care less, dreaming to sack it all off and drive away.I had to organise a solution myself to arrange some help for me to get the old dining table top out to the doorway. (consistently reminded that they would only stay for 15 mins) Not only this, once I had sorted it out with no thanks to them they insisted in putting a very fragile and brittle marble table top in the back of the delivery van without any protection whereas had they had any duty of care in the world they could have exchanged all of the packaging and crate to use for the old dining table as it is all the same. (which Sprintshift did the day before for me on some other items, take note Transvalair!) It just seems absurd to me that this wasn't something they would even consider. Oh well I guess they don't care if it gets damaged as it's not theirs.It is a true shame when companies like Transvalair use COVID-19 as an excuse to deliver properly shoddy customer service and don't have an ounce of regard for customer requirements.I would seriously advise Barker and Stonehouse, a highly respected company to partner with a delivery company that isn't going to so severely tarnish their reputation as much as it currently is with Transvalair.

Driver dropped a pallet in the middle of the driveway at Quarry Farm, was abusive to to the staff and then drove off endangering the animals and staff members.Blocked the entrance to both visitors and any required emergency vehicles that may have been needed.Totally unprofessional, drivers language appalling, bullying an old lady.Do not use this company.

Received delivery today we live on a farm with super access, the driver reversed up the drive and then refused to go any further and shouted that he had a new lorry and would only deliver roadside". The delivery was dumped in the middle of our drive blocking access to all the properties on the farm.He was very rude to my staff and myself. The way the load was dumped has damaged a number of items and we had to move the delivery by-hand whereas it would have been easier if he used the trolley to move it onto the yard."

Great place to work, a man called Lewis (team leader) helped me through 6 months I was their, he understands the employee and moved mountains to see me fit in,

Raphael (sorry unsure on spelling) was very kind and helped bring our delivery into our garage for us which we wouldn't have been able to do ourselves. Good service and would be glad to use again.

We ordered our sofas in December and 30 weeks later they have not arrived. They were due for delivery after 12 weeks and had they been delivered on time they would have arrived 2 weeks prior to lockdown.Barker and Stonehouse are now asking for us to pay the remaining balance without even having a delivery date arranged. The delivery company Transvalair are difficult to work with and do not appear to deliver to Leicester very often. They offered us one date this week for delivery at short notice however, being key workers, we were unable to be available for this date. They have not been helpful in securing a new date.On top of this Trasvalair were planning to deliver the sofas to our garden, when asked how they could guarantee that the leather sofas would not be damaged by sitting outside in the unpredictable British weather they did not seem keen to address this issue. In comparison I have a friend that ordered their sofas from DFS and has had no issue arranging delivery since the lockdown has lifted, including delivery into their house, which took place socially distanced.Essentially the customer service from both B&S and Transvalair has been pretty much non-existent. I would not recommend any purchase from Barker and Stonehouse that requires delivery and I would avoid companies that use Transvalair also.

Great company to work for very easy haulage and great professional work colleagues to workBut the ethics off the company leave a lot to describe park lorry leave it any damage done your fault ...not read ddr dailyAny response on questions is your fault ..and much more