Boots Pharmacy

Poor service. Sign blocking the door saying only 1 allowed in at a time which is fine except they've moved the shelving to block the view of the tills so you can't tell how many are in. Then they shout at you unprofessionally if you go in to check.Often prescriptions aren't in and they ask if you want it ordering in. Surely that's what I was doing when I put my prescription in, so yes I've already asked you to order it in

Everything is bewilderingly slow despite the staff never seeming to stop moving. I can only assume it's because there aren't enough of them.

Staff are lovely but general efficiency of pharmacy needs reviewing. Increased housing in area is creating more strain on pharmacy side and very often even after 9 days, you prescription is either lost or simply not ready.

Maisie served me today. She was lovely as usual. Willerby pharmacy will have brilliant assets when the full transition takes place.

Went in for a prescription. Fine they didn't have it after I paid but the lady who told me they didn't have it and did my refund was so rude! Couldn't believe the attitude on her after I asked for a refund. No manners and made me and other customers visibly uncomfortable. She was middle aged, dark blonde hair and a miserable face. Not impressed.

Went in today to pick up my prescription, the extremely rude middle aged blonde woman hadnoeven processed the prescription after me giving it two days to collect. After she couldn't actually find my prescription on the computer because firstly she put the wrong name in and secondly refused to scan the barcode and insisted on typing the barcode number in (which she once again got wrong). Finally after she'd put the correct details in she returned and told me I'll have to come back tomorrow as she didn't have any of my items. No apology and then said make sure you come after 4". Absolutely shocking service. Maybe they should put the younger ladies on front of house who in past experience have far better customer service and basic manners!"

This place is great if you never have to go in or deal with them

Every month I go in for a repeat prescription there is always a problem one way or another, never ready and have to come back later that day or another day. If its not a computer problem then it's because staff are at lunch, or it's the Gps vault ect.

Witnessed a frail elderly lady this afternoon being told to come back tomorrow because the pharmacy policy is to process prescriptions in 24 hours. They had her prescription because they told her we've just received it but......". Show some compassion! I wonder what the CQC would make of it"

I went in for my prescription, a day after it had been sent by the doctor, and it wasn't ready. I was asked if it was urgent! Well, it's medicine from the doctor, of course it's important that I get it! I was asked to come back tomorrow. Poor service!