NCP Car Park Cheltenham Portland Gates

A short walk from the city centre, this dilapidated, pot-hole ridden post-apocalyptic scar on the landscape happily charges exorbitant prices to regular and disabled patrons alike.No bins either, so go park at John Lewis so that they can lock you in when the store closes at 18:00 and charge you a release fee the following morning instead.

Paid 30th Sept to park here. Not the best machine or info. Paid for the day as before 9am. Today 25th Oct I get a lengthy PCN letter through fining me £80 or £40 if pd immediate!I went to their website to complain it was not working! Eventually after an hour on the phone spoke to a lady. Could just about understand her English!Awful company. My credit card Co confirm I paid £5.85 & the company will Not get a penny more! Janet Wild.

Inconvenient payment by phone. Also ended up getting fined after getting back to my car within the ticketed period, but the 10 minute period between getting in my car and actually leaving the car park apparently mean I was slapped with a fee weeks later. Appealed to no avail. They have cameras timing your stay by entry and exit, NOT from when you get the ticket and return to your car.

It's okay. The surface is degraded with a fair amount of badly repaired potholes, but at least repairs are being attempted as and when the potholes appear. The costs are reasonable for a large town location, near to the shopping centre, but the printed instructions, over the payment machines, don't correspond to the actual machine hardware (I know of one example where an elderly lady was fined because she was confused and didn't use the payment machine correctly). The spaces are small, both in width and in length, so it is worth trying to find a space with empty bays nearby (although we all know what happens then ;) ).It is okay and I'm sure more permanent repairs are planned, although these will be expensive and inconvenient. Although it isn't perfect I'm happy to continue using this car park.

Despite a picture of a wallet and coins does not take cash. can only pay by card. Have to pay up front but has cameras to see how long there so why not pay for time used in exit? Because they are grabbing your money as much as they possibly can. Use the one directly opposite unless it's full

A massive difference in price between using the NCP app and just paying (£2.00 per hour extra). Unfortunately the app was still searching for my location several hours after I got home. Despite spending far too long on the phone to NCP I wasn't able to speak to anyone.

Was able to park our Motorhome here as no height restriction. Paid for two spaces to be on safe side. A bit expensive but very few parking places without height restrictions. £7 for 3 hours.

Do not use this car park if disabled blue badge scheme. You may display correctly, and yes

Parking bays are faded and small, the state of the carpark surface is abysmal, more potholes than you can count. I of the machines has had a couple of letters vandalised, so you need to check your ticket carefully. The app took my money and issued me a ticket, but I still received a letter through the post saying I hadn't paid.

Twice I've received parking tickets for using this car park. 1st time I paid for the entire day and had to go through the hassle of appealing. No explanation as to how the ticket wss issued. 2nd ticket for parking slightly outside the lines. Appealed on the basis that the car park is full of pot holes, lines all faded, parking in the dark and the car not obstructing any vehicles (car park was half empty) but the ticket stood. Have never used the service since and instead make use of free parking on the edge of town which is only a 5 minute walk away. I only used the car park for the £5.50 early bird ticket, but have decided the free parking is much more convenient and better for your health with a nice morning walk :)