Foxburrow Grange

I was surprised to read the previous review as my aunty has been in the home for 2yrs in April and as a resident she has got nothing but good to say about the home. My aunty has all her mental faculties but sadly has difficult with her mobility therefore she is fully aware of all what goes on around her.As a family visiting my aunty we too have found the home to be very welcoming. It is clean food is good and the staff work hard and are very personable. Nothing is too much. We've attended great events there. It's great seeing everyone enjoying them.I, my family and more importantly my aunty who lives in the home would fully recommend it. It's a homely home.Regards Helen Tolmie

The service is very nice, with a pleasant smell! It has a nice and calming atmosphere especially with the pictorial effects on the walls. The service users were engaged and well supported, I was pleased and impressed.

My aunty was placed here a few years ago while suffering with cancer, due to there being no room at the hospice. They were awful. She couldn't eat herself as the cancer had spread to her brain and bones, and the carers" would leave the food in her room and leave again. They also expected her to walk across the hall on her own to go to the toilet rather than get somebody to fix her en suite toilet (which they covered in a bin bag and complained to us that she kept using it). She also ended up with a really sore neck as they would leave her in her room alone all day and wouldn't check on her! So much other stuff

My mother went in after recoverimg from a severe stroke.ended up in Colchester hospital with severe dehydration,MRSA in s heel bed sore,c difficile ,water infection and sepsis due to neglect.

I attended Foxburrow Grange yesterday since they are a wonderful member of the Altura Learning community, truly committed to providing high quality training to their staff teams. Smiles all round from the staff and the home felt and looked great! Cinema room, BBQ area, full of light and still I've not done it justice. Thanks Outlook Care for your hospitality :)

I visit Foxburrow Grange to attend an invent with two Adults with learning disabilities they was very welcoming, was offered a cup of tea on arrival and they made my visit pleasant, all staff and tenants were very friendly and welcoming, and would not hesitate to visit again , Foxburrow was very clean

Our mum is so settled now.

Not great to be honest. Smiles are easy but respecting individual needs and dignity require a lot more. The Home has plenty of smiles and nice people working there but the care is not proactive and barely reactive. Adaptation and respect towards individual resident's ever changing needs in our view fell far short of acceptable. Having spent several years visiting regularly and often at times when visitors were not normally there I witnessed a culture which appeared to care more for the convenience and strict times allocated to care tasks than the individual need of a resident. Staff allocated time with each resident was to short to be dignified and caring unless additional 1 to 1 was allocated to prevent risk of falling. Staff not monitored regarding agreed changes to care plans of a resident and staff would claim not to be aware of such changes. There appeared no commitment or insight into meeting individual needs. Failings in staff meeting those care needs were not observed or addressed by those appointed to manage and any observations regarding improvements or changes needed nearly always came from families.

A really homely place where staff care for residents with respect and dignity