John Harrison (Lowdham) Limited

Bought my car from here. Great customer service. When left waiting I was offered cups of tea or coffee. It's the little things. All the staff seem to have great morale and all seem to get on great. I'm also very happy with how everything was discussed with me in details. I wasn't pestered to buy. They wanted to make sure the car met my needs.I will definitely be going back when it's time for a new car.

Really really nice people. I got into a spot of bother today at the petrol station which is connected to this garage. The manager and lovely lady on the front desk were so incredibly helpful and helped me sort it out. They didn't have to and it was a bit of a pain in the backside for them, but they did and I'm really grateful. Thanks so much.

Avoid John Harrison at all costs! I’ve been disgustingly conned by their sales executive and have been left so upset & disappointed with the car and the customer service received, and I regret ever engaging with this company.They’ll promise you everything under the sun, and once they have your money, that’s it!!A very amateur, unprofessional, family-run garage that offers nothing more than an abysmal service.I was initially given incorrect information about a car I was looking to purchase. Then conned into making a payment with promises attached that turns out were basically lies. It then took 3 weeks of me chasing for them to register the advertised 3-month RAC warranty which still hasn’t been submitted correctly.Then there was the advertised Full RAC inspection, which I was led to believe would be carried out by the RAC . This was reinforced when I was told, before agreeing to the purchase, that the inspection only gets carried out a couple of days before collection as they try to avoid paying out the cost of the inspection until they have a confirmed sale.When I collected the vehicle, the inspection report was not available, but I was promised it would be emailed over the following working day. 3 weeks later, as I still hadn’t received anything, I emailed & phoned the sales executive who promised that I would be emailed a copy the following working day. Unfortunately, it still didn’t arrive, so as my concerns grew and I noticed a few problems with the car, I contacted the RAC, who confirmed that they had never inspected my vehicle & said the garage has misled you. I immediately contacted the sales executive, who seemed very flustered and changed the story to… oh, the RAC don’t inspect it, we do. You’ve misunderstood! I don’t think so. I have emails that prove otherwise & two other witnesses which heard exactly what I heard. The owner has subsequently claimed that the inspections they carry out are far greater in quality than the ones carried out by the actual RAC. I’m interested to see the RAC‘s take on this.I continued to chase, and after lots of emails and phone calls that just got ignored, I finally received an inspection sheet but noticed that it was dated nearly 2 months before the sale, with a note that it was only valid for one month & with inconsistent mileages across the paperwork.Baring in mind all the issues that have been discovered with the car. If you do choose to look at cars here, I’d recommend organising for your own RAC inspection to be carried out. Also, check all bodywork extensively as it’s been highlighted to me also that it’s been badly resprayed in multiple locations to cover up accident damage.I’ve since been advised by trading standards that I’m legally entitled to a refund. Upon requesting this the sales executive choose to ignore my request so I escalated this to the owner, who just hides away promising to call you back & doesn’t.As previously mentioned, prior to the sale they came across kind & reassuring, but after the payment was made, their true colours showed.It is not unreasonable to treat people with a little more honesty & respect. Especially when you’ve just conned them out of 20K!! Knowing what I know now, we’d have never bought that car.I will now look to escalate this with the RAC, the motor ombudsman and trading standards In the hope that I can help others avoid being conned like I have.

I Waited for a call back all day from Vicky the manager, guess what she didn’t call back. I Was ill informed and now I’m out of pocket because the salemas didnt tell me at point of sale the as advisories on mot were not covered under the platinum rac warranty he just sold to me. The Dealer should have completed repairs before handing me the car or advise me that the repairs won’t be covered on the rac warranty that i was sold for £499. What a con!

Great service!!! Had a fault on my vehicle which another two garages had made worse and charged me £1300 for repairs which didn’t work, plus kept it in for nearly 4 weeks. Took it to John Harrison they repaired all the faulty work carried out at a very reasonable price and kept me informed every step of the way. Would definitely recommend them. Thanks again.

Bought used car which was very well prepared. Very polite staff and paperwork completed quickly.

John Harrison - the worst car dealership in the country! All of the salesmen are terrible, nasty and ingenious people. I brought a 2.0L VW Scirocco R from John Harrison. The salesman Peter did not make any effort to communicate with me regarding the car. Peter also lied about the car on multiple occasions. He insisted the car had been inspected by RAC and that the RAC had approved it. I later learned that John Harrison actually do the inspection in their garage themselves and because the RAC have approved their garage, they like to claim that the car is inspected by the RAC. Peter also told me that the car would be taken to VW to have the cambelt changed but this was another lie. The cambelt was changed in their incompetent garage. They wouldn’t take a penny off the price and were happy to sell me the car with a fuel light on. I paid a forecourt price for my car and John Harrison only changed two of the tyres. I am now having to pay for two news tyres only two months after purchase.On the day that I brought the car and drove it off the forecourt, the car suddenly exploded and broke down! John Harrison shut their phone lines off before their office actually closes. This meant that I was stranded on the side of the road, 3 hours from home with my new broken down car, and I had no way of contacting the people who had just sold it to me. They took my car back to investigate the problem. They said that the turbo pipe was not screwed on properly by their apparently RAC approved garage and it had then blown off. It was also found that the battery needed replacing - I told Peter when I looked at that battery on the forecourt that it needed replacing, but yet again I was brushed off and lied too.When I test drove the car there was a slight squeak. I was told by Peter that it was nothing to worry about - the brake pads just needed to be embedded. The more I drove the car the more squeaky they become. It was so BAD, I was embarrassed to drive it anywhere as they were so loud. I emailed the dealership and Peter said they could not help me. After persistent phone calls to the dealership to try and resolve the fault, this is where I was introduced to Emily. Emily stated she would help resolve all my issues openly and honestly… and wasn’t I an idiot to believe her.While Peter was terrible mainly through incompetence, Emily is next level. Not only is she incompetent, she is two faced, narcissistic and manipulative. She tries to make you believe she is helping you when actually her mission is to do the complete opposite. She organised a date for me to come to the dealership, stating that the owner would also be there on this day to help. They were now adamant that they believed there was a stone in my brake pad. I work full time as a Paramedic so I called John Harrison many times to confirm this date, including the day before considering I was going to drive 3 hours up the country to their dealership. Not only did Emily let me drive halfway there that morning before calling me and telling me no-one would be there so do not come, she was rude and began insisting that the brakes are not faulty.I went back to the dealership for investigation. There was obviously no stone in my brake pad and I was told the squeaking was due to the poor quality brake pads. Despite removing the old brake pads and discs to investigate why they were squeaking, they then refused to change the brakes to my new ones and they put the old faulty ones back on. Despite me driving 3 hours, she refused to replace my brakes, despite them quite clearly being faulty and stated that I needed to pay.

If there is something wrong with your car, all Emily can and will tell you persistently is that ‘it was in the green when we checked them’. Emily is genuinely one of the worst people I have ever met. Both Peter & Emily are completely incompetent. I personally feel that the owner should fire his whole sales team.They like to talk about their Bosch garage - they should talk about the all botch jobs they do on the cars that they work on!

We had a very difficult experience with John Harrison. Our car had a recall on it, but because we live in London & JH is in Nottingham it was a nightmare getting John Harrison to agree to cover the costs. First they requested us, at our own cost, to get the car from our garage (where it was towed after breaking down a week after we bought it) to the Peugeot dealership. Then they lied to us over email saying it’d be fixed quickly when in fact the dealership set a repair date for three weeks in advance. When I towed the car to the dealership, they had no record of it despite me having an email from Peter stating he’d ‘sorted it all out’ So, It was Peter who wrote the misleading email. Multiple emails and complaints led us to Vicki, who eventually sorted the problem and agreed to pay for the repairs and our costs (a tow and Ubers), but it took multiple conversations & emails. It also took three emails for them to confirm they had sent the refund. In the end the dealership in London fixed the car in a week rather than 3, but all John Harrison said was ‘bring it to Nottingham at your cost, that car you just bought from us that broke down, and we’ll fix it’. It was a genuine nightmare, and to be honest I feel this is a company that uses their ‘we’re family owned’ to hide behind a simple lack of care for their customers. And with their staff lying to us & and it being quite a challenging experience, unless you live locally and plump for their expensive warranty, I’d avoid this firm and especially avoid dealing with Peter. Classic salesman, but in the end will do what’s necessary to protect the company and himself. Read some of my other reviews; we’re reasonable people and I wouldn’t speak ill of a company unless there’s a reason. I hope whoever reads this thinks twice or if Vicki, Peter or any of the owners of John Harrison read this, they will admit this error and work to ensure this doesn’t happen to future customers. I don’t fault them for not knowing about the recall; it’s how we’re treated when the problem occurred and how much it was like pulling teeth from day one after spending thousands on a car.

I have have been a customer there for 8 years, purchased 2 cars and always had my cars serviced there without any problems, excellent service