British Heart Foundation Furniture & Electrical
93 Reviews
$$$$$$
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday11 AM–5 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
- Thursday10 AM–6 PM
About the Business
Cricklewood Furniture & Electrical Store - BHF | This charity shop sells second hand furniture and home appliances.
Contacts
Call Us
+442087125370
267 Cricklewood Broadway, London NW2 6NX
Hours
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday11 AM–5 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
- Thursday10 AM–6 PM
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store pick-up
- In-store shopping
- Same-day delivery
- Wheelchair-accessible entrance
- LGBTQ+ friendly
- Identifies as women-owned
- On-site services
Recommended Reviews
Wendy Newman
18.03.2024
British Heart Foundation Furniture & Electrical
I booked a collection - specified exactly what was to be taken via online form. When they arrived, the rude drivers (and manager via phone) told me they “couldn’t take any boxes or bags - only furniture”. No apology, just “we’re full”. They gave me a collection receipt that specified “8 boxes, 13 bags” were expected. I’d carried the lot to the doorstep ready for them. Even when they phoned to say they were on their way they didn’t let me know these could no longer be taken. Other charity shops thank you warmly for your donations. What’s going on with BHF? It’s very disappointing.
Aaron Horn
24.02.2024
British Heart Foundation Furniture & Electrical
Amazing place for affordable furniture. Definitely worth a visit.
Aaron Ghastkill
21.01.2024
British Heart Foundation Furniture & Electrical
Decent stock some of the time but some of the staff are simplest atrocious! I happened to be in there when they received a lovely donation of an expensive easel and some antique looking books and the women behind the counter said “ dash them in the big bin” are you for real? At the very least send them to another shop or just sell them?!? As others have mentioned they throw away very decent and valuable goods so I won’t be bringing them anything or returning here.Some friendly staff but overall it’s a disgusting attitude to have when working in such a place which is meant to REDUCE waste.
W M
13.01.2024
British Heart Foundation Furniture & Electrical
Booked a collection through a helpful guy. Showed him photos of furniture and gave him measurements. Was told collection would be between 8-12. No one arrived so rang and got call centre who said it would come by 2pm. Visited Cricklewood and a rude woman shouted that they would be there before 2pm. Guys arrived at 1.36pm and refused book shelves which we had put outside. That was fair enough. Then they refused to carry the light wooden bedframe because they said it would take too long to dismantle. One guy was prepared to and asked me for screwdriver, but guy in charge said no and left. So I had wasted two visits to the shop and 8am to 1.45pm waiting in for drivers to collect. I won't bother again.
Al Roulexe
10.01.2024
British Heart Foundation Furniture & Electrical
Very happy with my collection. They just need a tweak on their processes, as the first time they made an error and missed it. But on the reschedule date two friendly and polite chaps visited, they'd also phoned more than once to keep me posted on their progress. It was hassle-free and I was able to add extra items after the original booking. Great to know my items might reach some people who need them.
R,L. Schulleri
08.01.2024
British Heart Foundation Furniture & Electrical
Sadly I am jointing the list of those unsatisfied with the collection. It was organised promptly and by a friendly lady on the phone. However, when the 2 men arrived they seemed like they just wanted to find a reason not to have to carry the item downstairs. They first questioned the item type being different to what the paperwork said and then found the shelves and draw not to be to their standard - so off they were! I was speechless. It’s a beautiful real wood wardrobe that is not unsafe and is a shame not to be used for donations to BHF!
Seamus Rielly
05.01.2024
British Heart Foundation Furniture & Electrical
I went in today to British Heart Foundation and it was amazing! This was my first time going to BHF and the staff was welcoming and working hard. :)
Carmel Morrissey
27.12.2023
British Heart Foundation Furniture & Electrical
Sorry to say I had a disappointing experience couple of weeks ago . Efficiently organised by lady on phone for collection furniture . The man arrived promptly and said no to all furniture it was scratched marked etc . I explained these are vintage pieces lasted 50 years plus and Avalon Yatton goes on eBay . These piece popular with upcyclers . Another smaller charity would have taken them for their enterprise but does not have van. I am carer of a family member who has heart failure . I understand you may not want these vintage furniture wood pieces. I just found the whole experience a bit disappointing and disconnected . I support British heart foundation as someone who lives with daily of caring for someone with heart failure but sadly would not use this service again.
Cat
19.12.2023
British Heart Foundation Furniture & Electrical
The collection driver Galin was rude and aggressive towards my frail 87 year old mother (Cricklewood NW2 London branch). He attempted to push past her at the door when she refused entry due to his bad attitude. He demanded that the bed had to be dismantled but BHF never told us this in advance. When I attended the store to confront this shameful bully he lied and said he was not rude. I lodged an official complaint. Not acceptable, shocking service. You would think they would show some level of respect and courtesy for donateditems which they are making a profit from. They never answer the phone and think they are doing us a big favour. Would rather give the bed to a genuine and GRATEFUL person who genuinely needs it. Will never donate to them AGAIN!!
Juliette Lerault
17.12.2023
British Heart Foundation Furniture & Electrical
Got a beautiful dressing table for 50 pounds and I am in love with it.The staff was lovely and very helpful ! They delivered the same day exceptionnaly for me as I was working the others days and couldn't received it so grateful for that !
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Map
267 Cricklewood Broadway, London NW2 6NX
British Heart Foundation Furniture & Electrical