Brook Medical Centre

Booked a callback for my 6 week old at 8AM as advised for appointment. No face to face appointments available just a callback. Waited all day for phone call. No phone call received. I called at 4pm to ensure a callback however no one called. I called NHS 111 and they ensured me the GP practice will call me as they sent through information to them.No call received.Now we have taken baby to A&E as now it is an emergency after days trying to get an appointment.

We have been registered with this surgery for a number of years, since I don't have health issues, I don't visit the surgery very often maybe once every 2-3 years.Just recently I was having very bad pain on my back and shoulders which came all of a sudden, tried to get an appointment with the surgery, they have no appointments available, they said to call 111, I did and a paramedic came and examined me,said maybe I have pulled a muscle and prescribed me with some pain killers, next day I felt much worse and my pain was getting worse, I walked to the surgery and asked them if I could see a doctor, I was feeling very ill, I was told by receptionist absouluty not, no doctor available.They said call 111, I'd already had done that the evening before.I had no choice but go to A&E after waiting several hours I was seen by a doctor, they admitted me to a ward with a pneumonia.Pumping into my veins very strong antibiotics.This Surgery is disgraceful, They should close the place!!!!!If they don't have doctors, they should close, they are wasting tax payers money by sitting a rude receptionist there, all she has got to say no appointments no doctors!!!!!!!!!!!!!!!!Frankly you would get better service in a third country than you would in this surgery!!!!!

A poor service from Dr Oo, while taking my 4 year old to see him on Thursday morning, he told me she was fine & to let her get better at home. She had a temperature of 38.2, He checked her over and said she was fine to go.Once at home, she was vomiting & we ended up down the hospital to be told,she had an ear & throat infection.Dr Oo is not a helpful Dr at all.

Words can not explain how bad this place is!! Never get to see a dr in person. It's only Tuesday and was told the 1 dr they have is on annual leave and the locum only works from home but has no appts this week. 2 weeks ago called at 8am for an appt, was caller 12 in queue. 8:15 message says no more appts and to call back tomorrow. Today the nurse calls and says you have an infection

Shocking surgery, utter negligence to their patients. Made a formal complaint to the Care Quality Commission team.Needs to be shut down!

Only rated one star because I can't rate it lower . What an absolute insult to the people registered there. Cant get a prescription right after three attempts. Rated as one of the worst in Northampton and its easy to see why. I will just start going to the out of hours doctors again to bypass this place.

After a Big change in Staff in the recent year, I feel the Surgery is getting back on track. I would like to say the Receptionist Sonia is doing a very good job, greeting people and acknowledging those still waiting. She listens to what the patient request is and gives confident reply, and if she does not know she finds someone who does. All with a friendly smile and confidence.

I really feel the management at this practice have no regard for public health, safety, or consideration for patients as human beings! Nurses are wonderful,and they are the backbone of this practice. Most receptionists are great, caring, considerate and very helpful, but, One receptionist is downright rude, to the point of being aggressive! Unhelpful, sarcastic, and unbelievably obnoxious! Her behaviour is consistently bad, so why isn’t behaviour like this not dealt with? I know this review will not be dealt with! I have started taking all my complaints to Quality Care Commision. I have worked for the NHS as a Senior Nurse for many years and am horrified by these standards!

It’s a shame I can’t go lower than a 1 Star. Called today bang on 8am and was number 6 in the queue. Once I got through to the receptionist, I was told there are no more Dr’s appointments available! And this is a regular occurrence! Sometimes even told that there are “no Doctors on site today”. I’ve never been to such a poor practice and need to seriously consider moving.

I am totally sympathetic to NHS staff working under considerable pressure. However there is one receptionist (Amanda) who is sadly not suited to the job. Indeed she would not last long in any other public facing position. Her manner is consistently rude and indeed offensive. Such behaviour lets down the practice and will indeed have a detrimental effect on the well-being of the poor patients she insults.