West End Smiles

Took my partner 5 weeks to get her dental records from these people because they kept demanding an NHS email address...Surely, it's her information and if you ask for it you should be provided it without having to call and email multiple times. Even her new dentist agrees that it doesn't make any sense.

The staff members at the clinic are friendly and professional, but it might be worth reconsidering if you are planning to pursue Invisalign treatment at this clinic.To begin with, there was a wait of 3 months between paying the £2000 deposit and starting my treatment. Initially, they informed me that the lab had misplaced my files, but it later turned out that they had forgotten to order the aligners, despite my multiple follow-ups.Furthermore, there is only one staff member who is trained to oversee Invisalign treatment, and who works only 2 days a week. This lack of availability has made it challenging to schedule appointments, resulting in me wearing the same aligners for an extended period of over 2 months due to unavailability of appointment slots for a new scan.Lastly, during the process of obtaining scans for a new round of treatment, it appears that the company responsible for printing the aligners or the courier may have misplaced the package, causing additional delays. While I acknowledge that this issue may not be entirely within the clinic's control, it would have been beneficial if they had been more proactive in providing updates and maintaining better communication.As a long-standing patient at this clinic for 4 years prior to beginning my Invisalign treatment, I approached this experience with high expectations. Unfortunately, I was left disappointed as the quality of service did not meet my previous positive experiences. Timely updates, proactive communication, and better coordination could have alleviated many of the frustrations I encountered.

Wanted to share how impressed I was by my check up today. I have never had a dentist take the time to talk me through the health of my teeth and mouth in such detail - literally one by one - answering all and any questions I had. I finally now feel like I understand the health of my own teeth! Could not recommend Mohammed more as a dentist. The other staff were also lovely and so friendly, and getting my next appointment scheduled was so easy. Without a doubt the best dental practice I have ever been to!

Can't recommend the team at this practice highly enough.Over lockdown Irfan gave me support and advice on dealing with dental problems I had while the practice was closed, and over the last few months of continued visits to correct ongoing issues the entire team has always been extremely pleasant and helpful.Irfan has been able to diagnose grinding issues as the cause of almost lifelong headaches and carried out amazing repair work to a tooth that I had preciously thought I would lose.Couldn't be happier with the help I was given from all involved!Thank you!

I’ve been attending west end smiles for years.From the receptionists, Nicola & Emma, who are just so joyful & happy ( just what u need if you’re an anxious client, like myself ) & of course Dr Irfan, who has provided me with the best care.I recently stood on my denture plate, whilst I wait on my implant, & I had no hope as it was broken like a jigsaw.The thought of Xmas with no front tooth completely brought me down.However Dr Irfan managed to solve my problem within 2 days by providing me with a replacement until my implant treatment is completed.I will be forever grateful for this dental practice, as they seriously look after you in every way.Thanks again.RegardsHarry.

My experience at the practise has been excellent. Dr Irfan Ghafoor is a fantastic dentist and his work is of the highest standard. I’ve left with amazing results and above all, a confident smile. It’s certainly the best dentistry I’ve experienced.

I'm an anxious man, who's struggled to consistently go to the dentist, due to these continuing problems. Irfan and the team at West End Smiles helped me feel comfortable going to the dentist, have done fantastic work and I feel more confident as a result of the professionalism, empathy and quality of work.Would thoroughly recommend.

I want to thank Irfan and all the staff at West End Smiles. Absolutely fantastic service from start to finish. I had a lot of work needing done, especially fillings, and Irfan’s level of skill is truly second to none - I have a small chip on my left front tooth which was constantly breaking off as other dentists had made the fill to large and it would very quickly break off against my bottom row of teeth but no more as it has been done so well there is no overhang whatsoever. Once again thank you all giving me the confidence to smile again.

Thanks Dr Irfan, flexible, communicative and honest. Great to know I’ve found a empathetic dentist I feel comfortable with for regular check-ups after my current treatment ends.