American Golf - Merry Hill

Super helpful staff

Very friendly, I ordered two different bags, both were in stock and on display. I looked at both but decided that the Srixon bag was better quality as I will be using it at least 4 times every year.

I popped in to buy goods with a voucher I had been given during lockdown.I was told it had expired, and also that it had been extended by only 3 months. The shop was closed for more than that due to covid.Very poor show, staff really not interested at all.I've spent a lot of money in there in the past, but won't visit again.

I was looking to buy a left hand putter but was disappointed to find your shop had only ONE for sale. Terrible service

Not a good service. Asked for a product, they looked at the shelf and said we don't have any and didn't sound like they was going to order fresh stock any time soon. I shall not bother wasting my time in going back. Very poor attitude.

Bought a full package set of Cobra Fly XL graphite golf clubs in April with a 12 month warranty.During a professional golf lesson in June, the shaft of the 9iron broke on impact of the ball and taking a divot.When I took the club to the shop, i was accused of breaking the club by misusing it, the damage wouldn't be covered by the warranty and I was expected to pay £59.99 for repairs.Despite trading standards stating to me I should be entitled to a repair under warranty, on presenting this evidence to American Golf and Cobra, both companies are still unwilling to cover the defective club under warranty.Very poor customer service with the accusation, very poor 'warranty' cover. Definitely would not recommend or conduct future business with American Golf.

Had a fitting session with the lady pro. She was very good. Will be back to purchase clubs.

What's not to like ! Very helpful approachable staff who know what their talking about always ready to offer advice if you need it. Good product knowledge and a pleasure to talk to.. Just bought a full set of mizuno irons mp25s the fitting service done by Oliver was first class.. Always a pleasure to shop there happy Christmas guys..

Good service in store, I visited a few stores and the guys here and were proactive, greeting you as you enter and answering questions so I decided to buy. They are up against it in a difficult retail climate, understaffed and I could sense the frustration of the colleagues trying to do their best but let down by the company no doubt.But 3 weeks for delivery? Surely not? In this modern era delivery needs to be priority. I find it hard to accept the 3 week delivery time on custom clubs is because they are built from scratch, the shafts measure in half inches so it's not that custom. More likely poor stock levels in the warehouse, Poor excuse, and their online chat is embarrassing, the agents couldn't be any less interested with their responses if they triedSuch a shame for a company with a unique proposition who could thrive, golf struggles to entice the younger generation and you can see why, it begins with buying the club's and if it wasn't for the staff in store I wouldn't buy from American golf again.