Europcar Mobility Group UK

THIEVES! BEWARE!! Even though I was WARNED that Europcar do this - out of desperation to get to Kent (having travelled from New Zealand), I hired a car for ONE day to drive from London to visit my relatives. I paid online - NZD$356 and a further NZD$46.49 for an auto instead of a manual - Total NZD$433.19. I was kept waiting for 45minutes at collection which was really annoying! I also had to pay a deposit of 100 pounds - which I was guaranteed reimbursement. That transaction was 'pending' and didn't go out of my account. But just like the travel to London website warned me, Europcar have taken a month later NZD$287.67 from my credit card account a month after my return to NZ - and on speaking to them, tried to recharge me for the auto, and get further private details about my account. I was assured they would email me so I can send screen shots - but no email. I have had to cancel my cc and get the bank to do an investigation. These people are rogues! They cannot be trusted with your cc details! There is NO reason whatsoever for them to take monies out of my account a month later as all the transactions went through and the car was returned without damage - although I did request that in writing and again assured that an email had been sent - twice!

Too my surprise Add on fees. After we arrived home, nearly 6 weeks later, Europcar took an additional £71 ($138.51au). This was taken nearly 6 weeks after the return date even though the deposit was refunded within 5-6 days. When I rang them about additional charges I was told it was because the car drop off was a premium area (Edinburgh airport). We had already paid to have the car returned to London. No mention on pickup of more fees at drop off . We had to pay additional fees for a upgrade with gps and air con. Tried emailing them using two different email addresses (mine) but emails weren’t accepted by europcar. This car had already cost us almost $2200 Australian dollars for 4 days. The other two hire car companies we used were great.

Be very very wary of the contract you are signing on vehicle collection, particularly the insurance component and location surcharge. Staff will not fully disclose the implications. All contracts are negotiable. Do NOT accept what is initially being pushed under your nose. For these reasons I will not use Europcar again and I do not recommend them.

If I could give 0 I would phone line on hold for 16min 55 sec then say technical difficulties and put phone down waiting for my car to be deviled for 3 days this is ment two be as stress fee as possible but it the complete opposite vrey disappointed

There are as bad as what the reviewers here post.When you read reviews you think are they that poor and unprofessional, how do they stay in business.Like many reviews here.You rent a car from theses and take your money.When some thing is faulty with the vehicle, they don’t want to know.I rented a Ford Focus from London HeathrowIt had a wheel bearing issue.I followed the correct procedures and called, emailed, the English is poor and hard to understand, I was promise an Email to see and resolve this (a replacement car ) Guess what … no email.I had to drive to 2 different locations to change vehicle, met with rude staff, even the AA say they are useless.I waiting patiently for compensation, they never reply. I will be patient and give them only some more time to reply.Failing this I will report them to the BVRLA…All they had to is reply, certain staff at Bristol Mead Street, London Stansted and London Heathrow need to be re trained in customer relations or just don’t do the job.

This is a shameful company that tries fraudulent tactics to upsell your car and claiming you have to purchase mandatory insurance, despite already having third party coverage. After this incident I have written to Europcar more than 10 times (since May 2022) and the case is still not resolved. Initially the respondent declared that the case is now closed, despite not being resolved. I will personally visit their HQ when back in the UK later this year and already am planning legal action against these frauds. Im my 20+ years of traveling and renting cars multiple times each year, I will NEVER rent from EUROPCAR or any of their group companies ever again. *******The below response is not EUROPCAR but a BOT. If you can provide me with the name of a REAL PERSON, I will gladly discuss with that person the multiple issues I have faced. The below is exactly the continued replies I have been getting ******

This has got to be by far and away one of the worst companies for car rental ever... ABSOLUTE CLOWN SHOW .. More importantly don't phone up central reservation... It's a FARCE... I called up central reservation.. To reserve my car... They said no problems we've got cars on site... I got a phone call about an hour later just as I was going out of the door.. From the site... . Very sorry sir we don't have a car... In fact we have no CAR until Friday... All my plans.. Down the toilet.... Because of the internal workings of this place... Christmas is effectively ruined... The time I wanted to spend.. With friends and family.. Will not be happening this year.. as hotel prices went through the roof BECAUSE I had to cancel MY ORIGINAL BOOKING because they cancelled my reservations after they made the reservations... For cars that did not exist....And I would also look at the reviews on the website.... They've got the same stupid corporate reply every single time... I don't think for one instant this company is sorry for what it does... As I said central reservation has got no clue what's going on in the site depots..... So they end up making bookings... For cars that are not there... All my plans as I said have gone into the toilet simply because this company can't get its act together.... I'm going with Enterprise next time

Shambles of a rental company. Easy enough to book a car and them take money off you but if you need any customer service, don't expect it.Took money from my bank unannounced weeks after returning the car... sent me about 5 invoices that made no sense.Sheffield branch literally unreachable by phone, I wasted hours on hold trying to get through to discuss when they were collecting the car as it sat on my street for 2 weeks.Europe customer service no idea what they are doing and constantly getting put on hold.Finally resolved my issue after a month of constant calling, complaining and shouting down the phone.Now they are trying to take £75 off me, again with no reason yet expecting us to pay.Disgusting, go elsewhere.

Shame on you:(If you don't understand about mobility than dont do the job, if you can't provide something which people desperately need,you have no right to play with people who's suffering with disability, I booked my car for delivery through euro car but after two days they say car is not available, which they made 3 false promise to us, now I'mIn situation with my son, disgusting government should review that contact with euro car, look at they're poor review, how disgusting are the. I'm going to right a letter to government,this company need to be closed from uk.

We were notified our vehicle booking was canceled just 12 hours before collection. Tried ringing branch to be placed on hold (gave up after 55 mins on hold). Europcar have taken our money and said we will get it refunded in 14 days! Spoke to customer services who didn't care and just said the refund would be processed within 3 days and refunded in 14. Literally diabolical