Nuaire

Contacted the company to gain advise upon what product would be best for my property. The customer adviser offered no real information or technical expertise she was unhelpful and really sounded as if she couldn't be bothered! I was really surprised as the products have been recommended to us. Its a shame but I will be looking for an alternative supplier now.

Beyond dissatisfied with the level of service. My MRXBOX has never worked despite me moving into my flat in April of this year and despite numerous attempts on my part to get this fixed I am still without a working ventilation system. There really is no excuse for such poor service or poor workmanship in the first place of installing a faulty system.

I moved into my property in 2013 and recently my MRXBOX developed a fault. I called the Nuaire customer services, and expected it to get expensive quickly. I think I telephoned 3 times in total, each time the person on the end of the phone was polite, and knew the product inside-out. I am inside my 5 year parts only warranty, so Nuaire sent out 3 replacement parts, covering all possibilities of what the fault could be. The unit is completely modular and after replacing the control unit (the most likely culprit and required only a screw driver to change) the unit is now fully functioning again. Thanks so much, I have been blown away by the customer service.

Said my brand new fan was faulty and needs replacing. Sent me a new motherboard instead, fitted it and it does not work. Probably as they advised me I need a new fan not a motherboard? Their recommended engineers Farmwood came to fit it and it and low and behold it still does not work. Bought the units brand new and have never worked. I wish we went with a different manufacturer who would have been about the same price

Good customer service but I and all my neighbours have issues with the motors which breakdown in just a year or so. There’s clearly an underlying quality issue. What’s worse, they’ve now discontinued our model and no alternative models could fit, i.e the whole ventilation unit is now obsolete (only 6 years after a new build). No longevity to speak of. Very disappointing

The worst service ever. I can't give less of 1 start unfortunately. I moved in to my new flat in December and the MVHR unit was faulty since day 1 making horrible noises that prevented us from sleeping. Customers care from developers made arrangements several times for an engineer to visit the flat and assess the problem with the unit. However, they keep cancelling these visits at the last minute with all the inconvenience and issues that this causes to the client. This has happened several times already and I had to take time off work every time. This time, they gave me a date in 2 weeks time which unfortunately I can't attend as I'm on holiday. I asked them to rearrange and they are not willing to do so apparently. They are totally unflexible, they lack customer care and they don't offer any decent service at all. They are even unable to communicate by phone as I tried to contact myself and never answer any phone at all regardless of what department you try to call. Absolutely outrageous and terrible customer care with arrogant attitude towards clients.

High-quality manufacturers.Well laid out factory and well made products.

Good customer service. Allowed us to return a part we didn't use with a refund and no questions asked. We are a non trade (individual) customer.

What wonderful customer service! Christian talked me through all the different products that would suit my needs and explained everything super clearly. Incredibly helpful in getting all the right details so I could make an informed purchase. Thanks so much

Spoke with Gareth today on the technical team as my Nuaire machine wouldn’t start up. After advising on checking varies wires etc in the loft the unit was deemed to be showing a software fault and looking into my order and speaking with his manager Gareth has arranged for the unit to be replaced under warranty. Cannot thank Gareth and his manager ( didn’t get his/her name ) enough. 10/10.