Sports Direct

The guy I bought my shoes from was lovely & helpful. But when I tried to return them I was refused an exchange / credit because they insisted I had wore the shoes outside.I had only worn them inside and there was a tiny bit of dust on the tread. I feel like I've been scammed. Won't be shopping here again.Also terrible that they full stop do not offer a refund if you buy instore. Only exchange or credit, both of which I was refused anyway.

Marvellous male customer service assistant who didn't mind finding our shoes 15 min before shop closure yesterday at 19:45; thank you Mr? - don't know your name

mygrilfriend and I went to this branch (which is located on oldkent road) to change my classic reebook shoes because of stiches came out on my shoes. I have used it just 18days. We explained to the branch manager exactly what happened to the shoes. In the beginning he didn’t accept that the problem is not about manufacturing (maybe he was right) but finally he accepted to change with new classic reebok. He was so kind and friendly also was understanding. Thank you so much. It’s my favourite branch. Also we bought all our sports accessories from this branch...

Great prices BUT the most awful customer service imaginable. The staff are unfailingly rude and discourteous and very grudgingly serve you. If you want a size that is not on the shelves you have to wait ages patiently queuing and then they will be grumpy getting the shoes. Even when you buy over £100 worth of stuff you get no politeness in return. The guy who seems to be the manager is just an ill-mannered brute who does not know how to speak properly, much less with any resemblance of civility. We go there regularly for our family shoes because we live close by and because the prices are the best but each time we leave the shop, with a bundle of boxes, we vow never to return. Try a different branch and only go there if you are prepared for this sort of treatment.

The east African lady cashier processing an exchange was rude, impolite and sour. Seems not to have customer service skills at all. She just asked for receipts without eye contact and grabbing and dropping items over the desk. Was like were not customers but just doing a job she does not enjoy.I will prefer to visit other Sport Direct Stores in the future.

Worst customer service ever. I have been going for two days in a row looking for some comfy black shows for work and I couldn’t find any size 8 . I must have checked with 5 different pair of shoes I have also tried to go a bit up and a bit down with the size. There was one pair I really liked so I asked if or when were they going to get it back the answer was: ‘I don’t know!’ - very helpful … to be honest the staff member looked really annoyed to see me for the second time… I guess online shopping is the new way…..

Awful customer experience. Although the store was empty, found it hard to get anyone's attention. Wanted to try on 4 different sets of trainers, the assistant went and fetched one of them (which took about 10 mins) and then just walked off.

Atrocious. I never write reviews but I had a horrible experience here. I bought trainers from Sports Direct and the heels broke and started cutting my feet anytime I wore them. I brought the shoes in for any kind of refund, exchange, vouchers etc and the staff treated me terribly. I eventually said how legally I'm entitled for them to repair or exchange my shoes as they're not fit for purpose or of satisfactory quality and they told me this wasn't store policy. I explained as nicely as I could that I'm a lawyer and as their receipt says I'm entitled to my statutory rights and they outright refused illegally. The manager said he wouldn't tell me his name as he would get in trouble... I explained that of course he'd get in trouble because it's illegal to not let me return shoes within the legal timeframe when they're cutting my feet and I had the receipt, box, card and shoes in otherwise good quality. Eventually I found out his name is Andrew, unless they lied. But terrible experience and literally breaking the law and I will be following this up with Sports Direct online.

Unorganised store. This morning, there were alot of shoes and clothes laying on the floor and no shoes on display for the football section. What happened to safety of the customers if there was a fire??

Terrible customer service.I've called several stores and no one answered. The stores don't answer there phones and they don't use their emails. There's social media sites are just as there for illusion. Terrible, I've been waiting for 10 day to get my order confirmation number, I have yet to receive it. I also do not have a tracking number or a receipt. Terrible. 1 star is too generous.