Aperture

Absolute rip off. My IVA was completed in February this year after I paid 97% of my ex es debt. They have now taken a further £30,000. Of my pension compensation. I have now paid £45000. For a £30000. Debt. Use these at your peril. Greedy and customer service is diabolical

Dreadful company! Do not respond to emails to customer service. Completed in March. Still awaiting completion certificate in August despite emails and calls. State 'normal' time us 3 - 6 months which is wrong! Should only be 2 - 3 months max. No communication. Tried to get another years payment after my last payment made and then offered me a 'loan' to repay. AVOID at all costs

I was coming to the end of year 5 last September, Aperture had a third party firm contact me regarding releasing equity from my home to pay a Final Settlement figure, This was arranged and paid to Aperture at the beginning of September, since they took the money I have heard nothing from them what so ever, I have sent numerous emails and tried calling them, The automated service puts you in a waiting que for 30 mins then hangs up (every time)... I did get some mail from them this week 3rd of feb dated 15th November which was an annual report WHICH DID NOT include or mention the final settlement paid in September. This should have been closed by now and certificate issued........ just can’t get in touch with them... what now ?

Finished my IVA a year ago. Still not finalised a year later. They've even asked for another annual review!Now been trying to contact them by various email addresses and every department by phone. Just automated answer phone and after waiting 15 - 20 minutes I get a recorded message and then hangs up.I would never ever use them again and certainly not recommend them. We want to get on with our lives and finances now but are actually concerned if that will ever be possible

For the people in control of my debt I would have thought they had cared more. Threatened to block my number and the guy sounded like he couldn't care less for helping me. All I want is a termination. Extra annoyed since I didnt choose them in the first place,they bought my account. If your going to have mental health website link on your website make sure you give a damn.

Iva transfered to them and completed over 5 years ago, ppi money then paid to them 4 figure sum which just disappeared, can't get in touch to see where this money went and was told it would be divided 80/20 when taking out iva. Don't believe any went to creditors as case closed .email they give on correspondence does is not valid and if you manage to get through to them by phone they just pass you on to different departments with no answers.

This company is a total rip off. I paid into an iva with these for 16 months at 500 per month only to find that hardly anything has been paid to my creditors. They don't answer e mails and failed to send me a statement of where my money had gone when I requested it. I am now in a worse situation than when I started with this iva and I'm about 8 grand missing. I would advise anyone to stay well clear. I have complained to the ombudsman and ask they be investigated.

This company were MEANT to be mine and my ex-husband's salvation....as if! I only agreed to filing an IVA in June 2011 on the basis that my ex had just started his own taxi company in August 2010...Despite telling them that £309.00 pcm was too much for us to pay into an IVA, they told us that was what we HAD to pay, regardless. They bullied us day in, day out about payment. I really wish that I had said NO" in the early days and stuck with using just CCCS (now StepChange). I told GT that we were advised by other Debt Charities that they would not expect us to pay such a huge monthly amount because of our situation

Firstly my account was transferred to these people by DFD.For over a year it was practically impossible to get hold of them.As a result of their delay I am now in this arrangement two years longer than I needed to beHow much of the monies they collect actually goes to creditorsThe FSA and Financial Ombudsman need to take a close look and investigate this organisation in particular and many like it because the decieve many people when they're at their most vulnerableYou're better off going bankrupt, it'll be over in a year.Stay clear

i paid mine off completely in september 2019, still dont have completion and they also tell me it will take 28 days to refund money owed to me, this is atrocious they can do it in 5 minutes or less. telephone contact nigh on impossible , 40 minute wait followed by 30 minute dont touch with barge pole. finally after threatening them with ombudsman, got completion which was finished 5 months ago, am now going to ombudsman because companies refuse to remove data off credit report and still no refund.