Beaverbrooks

Very professional and lovely staff especiallyEllie who helped with sorting my sons watch out once again many thanks highly recommended to shop here.

Excellent polite, friendly and helpful staff. Gave me reassurance about a watch that I thought I had damaged, but had not.

Popped in today to have an Omega warranty card stamped as it hadn't been done when I purchased online two years ago. Was treated very well and made to feel welcome. Nice coffee as well :-) Thanks ladies.

was searching for a locket for my daughter, it was for a lock of my sons hair who passed away, Caroline at the store went above and beyond to help me, (she did not know it was my sons hair), giving such useful advice on how to get the hair in it, I had taken it with me, whilst there I must have dropped one of the locks and I did not realise, when I got home a few days later Caroline had posted my lock to me with a lovely note, she had found it at the end of the day, I am so grateful, thank you Caroline

Best aftercare service. After opening my Xmas present (a watch) the battery wasn't working. Rather then just changing the battery (which E.H jewellers do) they gave me a brand new watch!Completely surprised and amazed by the service. Thank you to the team!

I had been looking at various Swiss watches for over a year and finally ended up looking at one in the window of this store that was high on my list, so I walked in. I was offered a drink while I sat and waited for Selina to bring me the watch and one other to look at. Then I finally did what I never thought I would do - I bought a watch from an up market jewellers in Lakeside lol! Very friendly staff and pleased with my purchase.

Went here for a new G shock watch. Staff are so good, thoroughly enjoyed the purchasing experience as did my 2 young children. Thanks so much.

Incredible product choice across the price range. Staff very helpful and professional throughout consultancy and sale. No pressure at any point for a sake. Very covid safe from entry to exit. Extremely highly recommended

Lakeside store. disgusting customer service. sold me a bracelet from the display, was already “scratched up” like they claimed when I purchased it without checking properly as I expected it to be mint condition considering its a legitimate, branded jewellery store. Changed my mind about the bracelet a day later, went to return it and got told I can’t because it’s damaged? Bear in mind it was not worn. Had insurance that covers damaged items yet it wasn’t damaged enough to exchange but too damaged for a refund? Gemma to be specific is who sold me the bracelet and then tried telling me she gave me a brand new one when I came back to return it when I saw with my own eyes she took it from the display and packaged it to me. Also magically the bracelet I brought is no longer on the display even though it was apparently sold brand new. Lol. A joke that’s what this store and their staff are. Can’t take responsibility for selling already damaged items, was just happy to sell it to me to get rid of. Disgusting.