Trek Bicycle Shrewsbury

Really helpful, friendly staff. Very efficient service. Quick turn round. Clear explanations of suggested work to be completed and prices quoted in advance. Kept up to date with progress/if any delays in getting parts.

I had an issue with my new Brompton's gears. I took it to Trek, where it was fixed very fast. Professional and really nice team, I definitely recommend it!!

I've always liked Trek bikes. I had my first Roscoe 7 in 2020 so I wanted another as the opportunity arose. It wasn't so difficult this time actually getting a bike. So I ventured to Trek Shrewsbury... Spoke to Will on the phone. Told him I was on my way and said he'd do his very best to sort out what I wanted. Arrived at the store... spoke to him again. He was polite, courteous and well versed in his knowledge. I asked him some questions and he gave me some vital information. Really went out of his way to help me out. With the transaction completed, it required tubeless setting up, so I wondered round Shrewsbury for a bit. Came back later and everything was ready. I had some difficulty with the saris bone bike rack as I've never set it up on this car before. Will continued to help me, put the bike in the bike rack the best way possible, provided some foam and cables ties to prevent swaying and damage to my car. Honestly... the best customer service I've received for a long time. Will had knowledge, time and patience to assist me as much as possible. I have no problems shopping there again. Much appreciated Will and to all the team at Trek Shrewsbury.

Trek Shrewsbury is the model of exceptional customer service and commitment to quality. When my bike hit a snag, their repair department efficiently tackled all the warranty issues, leaving no room for worry. Instead of a quick fix, they replaced the entire frame, standing true to the warranty for life" promise.Their dedication to customer satisfaction was evident as they expedited the repair process without compromising quality. They graciously lent me a road bike to keep my training uninterrupted

Great service from all the staff whenever l visit the Shrewsbury store, always try to resolve any issues and get you back on the road as soon as possible They are also impeccably courteous, and always do their best to help no matter what the problem Particular shout out to Will who l've liased with on the last couple of occasions, super friendly guy couldn't do enough to help and an absolute gent Thanks everyone Mr M Pound

Trek came to the sports village and I had purchased a new bike for my son for his birthday and it wasn't made up. I didn't have a clue where to start and I took the bike to trek and they had made it up great quality sturdy within 40mins. Wonderful service!!!

We had a problem with our tandem. The mechanic and the rest of the team were amazing. It took some time to fix but now sorted! A first class bike shop. I highly recommend it.We made it to John O’Groats thanks to your repair. Many thanks Simon& Deborah

Excellent Trek shop, with all the bikes, gear and accessories. Over two floors. In Shrewsbury town Center with some parking. Bike services too. Top place!

We had a great experience with Trek Shrewsbury. We travelled from Derby as it was the closest store that did the bike I really wanted in the colour I wanted, in stock, unfortunately when we arrived the bike was slightly scratched in a couple of visible places which was disappointing having travelled so far, however the Manager there was brilliant, he went out of his way to arrange for a brand new bike to be made up at another store for us to collect the same day, this did mean travelling more than the same distance again but we were compensated for this, great customer service, especially as I'm never one to complain. I really love my new bike and wouldn't hesitate to shop here or recommend to a friend, thank you Trek Shrewsbury :-)