Home Instead Cleveland

We did our research before suggesting home instead many years ago. I love their ethos on values. Happily they provide great care in practice - it's not just organizational lip service so common in the care industry.My gran is fiercely independent and they have worked alongside her to find a level of support she is comfortable with. Brenda has been amazing with this and succeeded where I only managed to make myself unpopular!Ruth the main carer for my Gran is a delight. I've got a background in care but it's always hard to follow best practice when it's your own loved one, Ruth keeps me on track.Whenever my Grandma hits a tough patch the rest of the Home Instead team comes in to play. I'm a 3 hour drive away, it gives me peace of mind knowing they check on Grandma when she's unwell and will keep me informed.They are an impressive team, their dedication is better rewarded financially than at other companies. So you know you are getting the best available carers as most want to work for Home Instead.

I work in a private house whose residents employ Home Instead carers to help them with daily tasks they are unable to do for themselves. The staff demonstrate the attributes and behaviours that I would look for in a carer if I required help for my loved ones. Their professionalism, competence and compassion are at the heart of everything they do. It is a testimony to the high calibre of staff Home Instead employ, and the training that they undertake to maintain such high standards of care.

Friendly and reliable people from the very first initial enquiry. Dedicated to offering the best support. Excellent all round.

Brenda from Home Instead did what I thought would be impossible - she persuaded my 93yr old mum (who believed could manage independently, but couldn't and had shunned carergivers in the past) to have the care she most definitely needed.Andrea and Lesley are now an essential part of my mum's care routine. They are kind, compassionate and go above and beyond what is necessary and truly care about my mum. This has resulted in a happy mum and daughter.I cannot fault the Home Instead team as a whole, they are outstanding.

Absolutely fantastic place to work at, really supportive and always there at the end of the phone day and night.

Home Instead Cleveland provided amazing support to my Dad, and made an enormous difference to the quality of his life. Denis, his regular carer, formed an immediate rapport with him and my Dad loves his company. The quality of care provided was outstanding, both on the regular daily visits and when emergency care was needed at very short notice. All the carers are of a very high quality and the office team are efficient and responsive. This is an exceptional company, and I’m very glad we found them. My Dad has now moved into a Care Home, but still enjoys visits from (and prior to lockdown) trips out with Denis.