Somerstown Health Centre

I wish there was a score less than 1 star. I had a horrible experience with a nurse who was so rude, impatient and dismissive during my annual diabetic check appointment. Imagine acting like she was under so much stress at 11am in the morning! She told me in a dismissive attitude that I had to wait till next year April to have a blood sugar test (this was in October 2021), despite this being my annual diabetic test, claiming I had a test some months ago at QA hospital. When I asked her the result of the test and what it meant for my annual diabetic check and the implication for my care plan, she rudely told me to write to QA for the result. I tried to tell her that QA had told me to find out my results from my GP, but she wasn’t listening. There was no doctor or manager at the surgery that I could speak to and was left more distressed than when I first came in. It’s impossible to get an appointment or even a call back from the doctor through the triage. I would not recommend this surgery to anyone. Needless to say, I changed to another surgery.

Impossible to get an appointment. I had breathing issues and needed to see a doctor. I was told I had to go to the walk in centre at St. Mary's. I went and because it was packed waited four hours before getting seen. I was told I should have gone to QA as they couldn't give me the treatment I needed. So I was left ill. The idiot at my doctor's had sent me to the wrong hospital. St Mary's told me it was the worst doctors in the city. They are right.

I've been with this surgery for over 30 years, but since it became absorbed with Portsdown Group Practice, its standards have slipped. Now it's difficult to get appointments [I understand the understaffing, but people have actively been refused appointments on occasions] and while good doctors remain – if you ever get to see one instead of a nurse practitioner – they are few and far between. The rest palm you off with medication with with little to no actual examination. More extremely, a relative of mine with cancer was subjected to one doctor who'd refused to check out her symptoms before she discovered her diagnosis later at A&E, then this same doctor recently made jokes about her 'dire (x10)' situation and how she should contact a hospice instead of her oncology consultant. I find such behaviour unacceptable and unprofessional, and I'm sure the NHS Trust would have something to say if I reported his conduct to them.

The staff I've met are nice, but it is hard to recommend the practice.The booking system rarely has available appointments and when one does become available they are taken almost instantly. The eConsults service also appears to have the same issue, as I have been unable to complete the form before the service reaches capacity and closes for the day.

I'm a new patient at this practice and couldn't be happier with the service I have received from the reception staff. I had an on going issue from my previous practice which they have dealt with efficiently and promptly.Extremely friendly and courteous. Thank you to the 2 ladies that assisted me!

Very good surgery although the main contact portal personnel were extremely Rude! I Was told i could do it on line and the online service which currently does not work! When I called back five minutes later to explain and try to make a routine appointment, they operator argued with me before I had a chance to explain, refused to put me through to the surgery and abruptly cut me off!

Shocking. Shocking. Shocking Receptionist so rude. My grandmother has terminal cancer and dementia and she would not book an appointment for her when i rang as I did not know the year she was born.I understand working there must be hard but the lack of compassion I find disgusting. Try searching her unusual name you old witch.(Whoever was working at 8am on Friday 21/12 if anyone cares)

I've been with this GP for many years and the staff and service are fantastic. They always try very hard to help. Mohamed.

Can’t get appointments for love nor money! You have to ring at exactly ten am everyday to stand any chance! And usually guess what? It’s then engaged and you can’t get through! My 11 year old is suffering serious mental health issues and can’t get help because of this! What a joke!!