Roscoe Rogers & Knight

Shocking service rang 4 times to be told Sharon would call me back, still waiting after 5 days!

The staff at this estate agents were first class. Their communication, friendliness and professionalism was amazing. If you are looking to sell or buy a property, I would wholeheartedly recommend using them.

If you are a landlord, DO NOT go anywhere near Roscoe Rogers & Knight (RRK) to find you a tenant or manage your property!We used both these services offered for our rental house in Monmouth, and suffered 19+ months of massive financial loss, stress, and aggravation due directly to their professional incompetence.The Lettings manager, Carolyn Pritchard, and ultimately the Managing Director Phil Smith, failed to respond to numerous and desperate requests for information, clarification and requests to meet and discuss, throughout the tenancy. Instead of admitting to their initial professional shortcomings, and attempting to support and trying to resolve with us, they made a bad tenancy situation (pre-covid), much worse by covering up and withholding relevant and significant information throughout, treating us with complete disrespect and disregard. Eg. Within a couple of months of the tenancy start in Jan 2020– with no rent received and complaints already made from the neighbours to ourselves, we requested sight of the credit checks made. Nothing could be found on the RR&K system by one employee, then Carolyn explained" later that no credit checks were made or required as there was a guarantor. Only through the Ombudsman over 2 years later

Goodness me, as letting agents is it even legal to leave your tenants without a functioning boiler? 2 and a half weeks without hot water or heating and no alternatives?Very disappointing with no resolution in sight.

We have recently purchased our dream home through Roscoe Rogers and Knight. It was a big move and lifestyle change for us, so we were extremely appreciative of the support given by the team during our purchase and moving process.

An estate agent that delivered on their promise! Phil and his excellent team were thoroughly professional and supportive during the whole sale process of our late Mother's house. The addition of an uplift did not pose a complication and the whole team worked well together to keep us informed and updated throughout the sale. Highly recommended.

I dealt with Phil and his team during a recent house purchase and they were extremely helpful and professional throughout the whole process with great communication which always makes everything easier. I would not hesitate to recommend them.

We recently bought our house with Roscoe, Rogers and Knight and cannot recommend them more highly. Through out our experience we were constantly impressed with the level of service and found Phil and his team amazing from the moment we stepped into their office. Professional, hands on, supportive and constantly kept us updated. We had a few hiccups with our Solicitor and Keeley and Phil moved mountains to ensure that these issues were resolved. We cant quite believe that we are now in our dream home and this was down to their continual support, experience and expertise. If we ever decided to sell, we'd never look anywhere else than Roscoe, Rogers and Knight - I'd love to work with this team again and cant thank them enough for all that they have done. They really are experts in what they do.

Highly recommended. Phil and all his team have been very helpful & approachable during the sale of our house. Produced a fab brochure and a lot of thought went into how to approach the sale, much more so than other agents we had in. Wouldn’t hesitate in recommending Roscoe, Rogers & Knight!

Appalling