Marks and Spencer

Foodstall had different variety of hot cross buns, i picked up a blackberry one (reduced to half price). The queue was quite moderate as compared to waitrose. The foodstore also stocks a selection of wine and hot pastries

Had the mince pie coconut latte at the cafe and it was delicious! Nice cosy and homely feel. The staff were super friendly and let us stay 40 minutes past closing. I’m used to places kicking me out 10 mins before closing! I should leave London more often

Just got shouted at by one of the female tellers while my boyfriend was paying for our stuff and I quickly ran to grab some biscuits. They had announced that the store had closed 40 seconds ago and apparently it was a massive problem for me to be standing in the biscuit aisle 5m away from my paying boyfriend rather than right next to him because their store had closed. I’m sorry that you had a long day, but that’s not very professional or kind.

Customer friendly, baby friendly , elderly friendly what more can you ask for? The food is heaven though very expensive but quality.

The textiles are abit expensive but worth the quality. We love the cafe upstairs and the food is delicious. The supermarket is also good in terms of prices compared to nearby Waitrose. The milk is the best and taste yum.

It’s really lovely to walk straight in from the car park and be able to shop straight away and have a coffee and use the loo . The toilets let the rating down though . How can you get dusty hand sinks ? If they were cleaned properly each day they just wouldn’t be dusty, as were the toilet seats and covers , they just felt grubby . Minimum cleaning going on here , why do Marks accept it ?

Shop easy to find. Did not have what I wanted (barbecue lighters). Staff were helpful and approachable

If I could put more than 5 stars, I definitely would ! I was looking for a specific model and size plus length of a pair of womens black trousers which was out of stock everywhere but Bracknell who had just 1 left in stock. When I found the trousers rack in question, the size and length I was looking for weren't there. The staff not only checked again their stock levels for me, which confirmed that in theory they had 1 in stock, but they then checked physically all the black trousers they had (and in M&S, that's a lot of trousers to say the least). As I live in France and so can't just pop in every so often, I really appreciated this effort which actually paid off as the team DID find that 1 pair in the middle of a totally different area. They really went above and beyond my definition of customer service. The end story is that I was so happy that I ended up getting a whole load of other clothes for my daughter who made the most of the situation so left a few hundred pounds lighter than planned but happy. I really wish that I had noted the names of the staff in question as they are those kind of people who are valuable and I hope M&S realise their value

Went late evening on a Friday and still a good selection of food available

Bought school shirt for my son with 20% off, but need to change a larger size the next day. The till told me with extremely cold face that I need to pay full price because the promotion expires yesterday.well….