Stead Fuels Stoves & Fires

Myself and hubby, came to stead fuels a few month ago, was greeted by a women after we looked round the shop. Asking us what we would like. We explained the multi fuel stove and wooden beam we wood like. Because of current gas prices etc, they explained they was very busy which we totally understood. They got intouch with my hubby with a date for survey with no problem. Within few weeks we got a call from Nigel with a date to fit our stove. On the day of fitting Neil, and the boys came they used dust sheets and floor covering to proctect our home. With in 48 hours it was all complete they cleaned there own mess up after there selves we was just left with the dust which we totally expected. You cannot make an omelette without breaking eggs in my mind I would recommend these guys to anyone who was looking to have a stove installed. Nigel is not rude or bad mannered he is just an honest bloke who speaks the truth and just wants customers to know exactly what they should expect and need thanks again he has over 30 years experience which is rare these days.

Had a multifuel burner and surround installed by Nigels team. Nigel was honest and told you straight, which I liked. The team came, protected all my carpets and tidied all their mess at the end of the day. They even used my back granite from old fire to match my half. Nigel rang to check I was happy with the job within a few hours of it being completed. I'm really happy with the service and how amazing my fire looks

Been in twice now and on both occasions we were given good advice on both of the purchases

Truly a place where customer service stinks worse than their coal!After struggling to find such a poorly signposted place, rang the shop and was met by arrogance and ignorance…”Should have gone to Spec -savers” was as helpful as this prat could muster!Eventually arrived and asked for the “expert’s’ advice as to what was available and prices. This young girl was equally ignorant as the man had been. “I haven’t got time to get everything out in the shop” was the best advice she could offer. At this time I’d been in the shop for less than one minute!I was intending to buy a flue liner, adapters and a cowl, and by my own admission, this is not part of my regular ‘Property Maintenance’ job. We are however more than capable of doing a typical ‘belt and braces’ job…as we always do when working on chimneys etc. 30yrs of maintaining properties and no chimney pot has EVER fallen off!I tried to reason with this girl and the prat of a man appeared from the back of the shop. He rudely shouted, “Get somebody who knows what they’re doing if you’ve no idea”. On the contrary, I knew exactly which parts I needed, but was questioning whether theirs differed from the ones on-line.He was having none of it and then arrogantly stated, “Look, we don’t need your money”. By this time, he wasn’t getting it anyway!I told them I’d seen a bad review relating to their attitude and said that I too would leave an honest and objective review of my experience.The girl then screamed, “That’s slander, we’ll take you to court”.The man followed me out of the shop and began to video me and my van.“If you say owt bad about us we’ll destroy you” was his pathetic threat.To sum this horrendous retail experience up, I’ve never experienced anything like it! These clowns were two of the most unreasonable and arrogant people I’ve ever had the misfortune of dealing with, and I truly cannot comprehend how their business survives?Unless absolutely desperate, I would not recommend that anyone visit this place as you never know what’s lurking in the coal to bite you. Beware!!.

We had an inset fire/stove fitted by Nigel's team four years ago and it's been excellent. Nothing was too much trouble, with a large fireplace that ran the length of the living room needing to be taken out.We had a couple of loose tiles a few months after installation, but a quick call to Nigel and he sent a lad out to sort them out.Yeah Nigel shoots from the hip and can come across a little blunt, but I like that because he doesn't try and sell you something he doesn't feel is right for you and his main priority is definitely your safety with the appliance he fits.I recommended him to a friend who had wood burning stove fitted and like me he's chuffed to bits with the work Nigel's team carried out.

We have just had a new wood burner installed by steads. Everything from the initial conversation with Nigel to installation was an absolute pleasure. Nothing was too much trouble. For example, we needed our hearth stone cutting and setting, and a bit of rendering too, which they undertook and saved me the hassle of finding someone else to do it. The price was also great value for money. The lads who fitted the wood burner were friendly, efficient and covered up our sofas etc to prevent anything from getting dusty. They tidied up afterwards too. I felt I was dealing with a real family company, which is rare these days. The communication, service and price was great. Thank you Stead’s, Nigel and team, it really has been a pleasure to deal with you. We love our wood burner!

Well my husband went to get 3 bags of coal today ,put down a liner in the boot of the car to prevent spillage of water out of the coal bags . Was that much water in the coal bags that it spilled over the liner onto the boot carpet. So rang to speak to someone in charge to complain but they were unavailable so spoke to a female and was told very abruptly what did I want them to do about . Rudly and aggressively was told I should have protected my car. Which I did but due to the volume of water this didn't work .told her I was going to have my car cleaned and told her I would send them the bill .once I said this she was very rude and aggressive again . Will not be using them again as poor customer service . Rude , selling coal that is very wet . So feel free to spend your money there as they don't give a toss

Extremely rude customer service". I tried to pay for coal and gas today and there was a problem as their card machine said the payment was void but my bank said payment had gone out. Rather than discuss this and give me time to ring my bank to check the man ordered me to leave the shop immediately without my gas and coal. He was aggressive and unreasonable and Im pretty sure wouldn't have spoken to a man in the same way. I wont be going back and will be advising other boaters to take their custom elsewhere."

Popped in today for a bit of fire seal rope for my stove and a new companion set. Nothing was any trouble to the lady that served me. Great showroom with lots on display and lots of info on flues and chimneys. Will definitely return

Top job! , my second installation from steads first one lasted almost 10 years , very happy with this one , all my needs were met , will use again, thankyou to all the workers who installed it.