Berghaus - Head Office

You get what you pay for.

Worst company I ever experienced. I purchased a Berghaus men's prism 2.0 fleece jacket. I am an avid outdoorsman and have always purchased quality outdoor gear. There jacket was declared defective upon my contacting Berghaus they needed there jacket be sent back . I paid 52.60 US dollars to return. 6/3/2019 I asked for a refund on the jacket they refunded the jacket. However I still am owed 52.60 Berghaus has never refunded my monies . Upon numerous emails they never have paid me . They are thieves and masters of deception . They have there jacket and I paid 52.60 for nothing. I will never purchase or recommend this fall short company on customer service and very cheaply made clothing . They sure make you think your buying quality but it's junk. Seams in both arms of there jacket were unraveling. Please don't buy from Berghaus.

Very helpful and excellent maners from assistants just the right amount of aproachClean airy and we'll laid out

I have a pair of boots that I am trying to get repaired. They are only a couple of months old and are failing in the upper part of the boot.Contacted Berghaus (Repairhaus Case logged - Case #01000725) several times by email as they wont give you a phone number.Am setting off in a couple of months for my journey (am 66) across Asia using the Silk Road. Guess who wont be coming with me. I am now transferring my loyalty across to Merrrils - So from a UK to a US firm - how sad.I am also a member of several walking groups and will voice my thoughts on this lack of customer service.So Andrew, Chris have a word with Richard and Catherine and tell them that there 'brand' is being damaged by a lack of customer response.Not impressed

Newly refurbished. The building really reflects the Brand nicely now. The view over the river is good fun the canteen.

Very bad customer relations regarding returning item's slow pay back and will be referring to trading standards as call centre keep fobbing you off with excuses, poor will not be buying from them again.

Paid over £100 for a jacket to be stained all over ! Terrible customer service like are you blind to send a jacket out like this now I have to go my way to print a return label what a joke !