Leyland SDM Maida Vale | Decorating & DIY

Staff are helpful but seem to change staff very quickly?. I have spent a small fortune in this shop and I haven't bought what I really needed to DIY, intact I put products back on the shelf because one of the staff said I didn't need it and now I desperately need this product?. From a more confused customer than before I went into shop!.

Bobbi bad customer serviceHonestly haven't been treated right at all as treading customer and regular to the shop, I seen a few time one of the guys there doing a price match for another customer, so one day I was buying something and it was quite expensive compare to the other building merchants so I said it's worth to ask if they can price match the lady that was serving me her name is (BOBBI) she said if I can show her other prices she will do it then as I Google it and showed her then she said she want me to drive to them and get her a physical quotation so she can match it for me doesn't make no sense since we are in 2023 and everything online and is same price as the shop so I don't really need a physical paper to proof as she requested, then I said to her is ok I will not shop in Layland again and BOBBI replied saying (I AM SO HAPPY THAT YOU NOT GOING TO SHOP IN LAYLAND AGAIN) I am not sure if she's in the write job as customer service. BTW her manager was there and he then have to run behind me to apologise in her behalf, but the only reason I wrote this as I come back again this morning and she was treating me so rude and I was not rude to her at all .Please to Layland management put the right people in the right place.

Highly recommendedgreat prices

Have been going to this store 3-4 times a week for over 3 years now. Bobby is amazing, she always helps me with my orders (mostly very large orders of over 100L with 5 or more different paint and bases). I can go collect when convenient for me and the guys at the store always help me load it up. They do have some very young staff that try very hard and are polite (albeit at times it takes a few minutes longer to process orders). I am very grateful to Bobby and her team for making my life a lot easier over the years. Thank you for all your help.

The price on the shelf didn't match the one at the counter. I believe it doesn't matter if there is a difference of 10p or 50p, that's still not fair for your customers. The gentleman who assisted said probably someone else must have misplaced the item but there were three identical in the same place. I didn't hear sorry" or see that person changing the place for those items (it would have taken 10-20 seconds). The person at the counter asked me if I buy the same item; I didn't understand if it was a bad joke or huge lack of customer service."

Been numerous times. Manager and staff go above and beyond to help. Excellent service.

Thank you so much for help and great service, manager Bobby was so kind and nice with my issue, she gave me good mood after purchase!

Both store assistants uninterested and on their phones while I was in the store and looking to pay. Just went back to exchange a faulty item they gave me and the store is now literally closed for an hour between 12 and 1pm for no reason, shutters down with no sign out saying when they'll be back or why they're closed. No one answers the phone either. Terrible service!

Thank you for all the help yesterday and today. Alfonso Sharman and Roberto were really helpful in helping me chose paint. Thank you X