Park Lets

Absolutely great and very professional student letting agency. They have been very helpful and went above and beyond. The communication from all the team at Parklets has been great. I would recommend this company to anymore who is looking for a lovely student house.

Quick communication however we have had many issues with the property over our tenancy including drainage blocks, boiler issues and more.

For two consecutive years my flat mates and I had terrible experiences with Parklets. If you’re a student you don’t stand much chance at getting your deposits back. When we moved into our houses they were dirty and poorly maintained. The office regularly don’t reply to emails or pick up phone calls. Our house last year was damp and one of the occupants had health problems as a result.The list goes on... My advice would be to look elsewhere for a more professional company.

Park let’s has by far been my best experience with renting in Jesmond over my time at university. You were friendly transparent, organised and educational, which I found really helpful and appreciate as someone living away from him( the manuals).I also appreciated Sean coming over and fixing anything pretty instantly. The flat was also really nicely furnished.

Untrustworthy landlords that only care about scamming students/young professionals.Good luck if you can get an answer from them during office hours via email or phone. Especially when they owe you money. Customer service is unbelievably lacking with office staff being incredibly rude. I believe they're still learning how to CC properly to keep all tenants in the loop when dealing with deposits.Do not record inventory sheets correctly and attempt to charge you for a full deep clean of the property when your tenancy is up to pay their own family member cleaners at above-market rate. Houses are poorly maintained and are often the tenants are blamed for these when in actual fact the houses were never fixed/maintained properly from the previous tenants. Student/young professional lets are normally extortionate but avoid this company like the plague. £3200/month in total to this letting agency for a house that was completely sub-standard.I've seen invoices regarding inventory charges written to a better standard by a six year old just learning how to use Microsoft Publisher. The lack of clarity on their invoices are astounding, as is the inability to train colleagues on how to answer emails or the phone.Advice to tenants: take pictures of EVERYTHING and make sure your inspector actually records all of your inventory issues. They won't fix it and they'll certainly try and charge you for it later. Don't trust a bunch of scamming landlords that advertise a purpose built smoking shelter sized for a couple of nicotine addicted rats with a padlock as a bike shed. Get a property with another landlord that's less of a scamming scumbag.

We’ve been with Parklets for two years now and definitely have to say they’re the best! The whole team are so responsive and help us sort any problems as soon as we get in touch! Sean (maintenance man) is the absolute best and a God send for us! Best landlords in Jesmond :)

Were very helpful and understanding to any issues we had with the property. Communication was impeccable as well as the Park Lets team always ensuring we understood every step of the process. This was greatly appreciated, especially due to being students new to renting a property.

We contacted Natasha from Park lets as we were interested in renting a property. We work with multiple companies in the area who need accommodation, and connect these companies to appropriate properties across newcastle. Natasha sent a video viewing via whatsapp, and we confirmed we were interested in going ahead. After we asked for the exact address, she proceeded to block us on whatsapp. For the record, we wanted the exact address so we could use the mycounciltax website to find out the council tax we would be paying. We did attempt to remedy the situation by calling from a different number, but this was proceeded by Natasha ending the call immediately. Overall, very weird behaviour. Take it from a company who manages over 50 tenants across newcastle and helps countless other companies, we recommend avoiding this agent. If Natasha or any other member of staff calls us back with a reasonable explanation, we would then be open to moving past this situation and removing this review. And hopefully doing further business together.

Park lets have been a great agency for us. They are incredibly responsive and are very quick to send out help for maintenance issues etc! A massive thank you to Sean the maintenance man and Natasha for being so responsive!

Have used ParkLets for the past 2 years and have been very impressed. Have always been on call whenever we have needed them and Sean has always been round within the hour to fix anything should he need to. Have heard a lot of horror stories from friends using other agencies and never once had a problem with ParkLets.