Patisserie Valerie - Brent Cross Fenwick

I have visited the Cafe at Brent Cross at around 17:40 and aware that the cafe might be closing: asked if they were open. A blond girl ( I heard her speaking albanian on my previous visits) She rudely said: WHAT??? - I said, that you cannot talk like this to customers if you get asked: you ask politely: Excuse me? or something like that, not WHATT?? - I asked her to provide her name and she refused. She turned away to face a coffee machine and started making faces ( I saw in mirrowed reflection on the coffee machine) I think this behaviour is unacceptable.. After I left, 2 ladies chased me and said thank you for telling her off as she was rude to them too….

Had an afternoon tea in Patisserie Valerie Brent Cross - fresh sandwiches, warm scones, excellent service from friendly staff. Very accommodating to different dietary requirements. Very happy with the experience.

Excellent sandwich with avocado and chicken, carrot cake too sweet, but the girls who work are very kind. Every time I go to the shopping center the Valerie Patisserie is a fixed point, now Mirela and Andrea are always there to welcome me

Service is alright, staff are friendly, price is reasonable however not a fan of pastries though.

When you order from this wonderful company, know that you will also receive a small gift. It was a cockroach to me this time. I can't say how happy I am that on my birthday I managed to get a cracked cake with traces of cardboard on it. I didn't even want more than that. And the best part is that I don't even answer your e-mail or phone after they deliver your order.This is definitely the last time I will think to order from them.

Absolutely lovely place had cream cake with my family , coffee was lovely too the only thing was their was lipstick on our cups , took them back to the lady behind the till, as she apologised , saying the dishwasher didn't clean them properly, cutlery was also grubby ,untensils just need abit more cleaning, other than this issue it was lovely,

We went for an afternoon tea and overall it was good. The only downside was that being a vegetarian there are not much choices for sandwiches. No cheddar cheese available, only goats cheese and brie fillings. The scones, pastries and coffee were nice though. If you are a vegetarian and fan of brie and goats cheese then definitely recommended, else better to get a coffe and pastry/scones of your choice from the counter which is a better value for money. Amazing staff, and provided great service.

Very nice place and good service, the girls are very organised and friendly. Andreea did for me a flat white coffee, very tasty and with a nice design. Grazie mille Andreea!