Climate Save Renewables Ltd

I bought a house two years ago where Climate Save had pushed a badly designed heat pump on the previous owner. The system delivers a terrible COP (1.8x real world performance - nothing like promised) and doesn't actually keep the house warm. The system ices over so badly that I frequently have to partially dismantle it to remove ice that started to chip at the fans. This is despite their service engineers" trying to adjust the control settings.Now they've called me out of the blue accusing me of booking a service appointment that I missed! I have not bothered trying to contact them since their last engineer came round and didn't have a clue what he was doing.Do yourself a favour and if you must get an ASHP speak to a Heat Geek certified firm and avoid these cowboys. Or better yet

We had a photovoltaic system with battery storage fitted in March 2023. The engineer doing the job was excellent, his work was really tidy and went to more trouble than strictly needed to make it that bit neater. This alone demands Five big stars.Slight drawback was around follow up paperwork. Was asked for payment very quickly, which makes us nervous, to facilitate rapid turn round of documents then documents arrived when we would have hoped for them anyway. Comments from Director of Climate Save Renewables Ltd in response to our original review state that this is standard practice.Our previous comment around DNO Approval has been withdrawn because it was not necessarily something that Climate Save Renewables Ltd could control but would stand if this was a bigger organisation.

The installation was good, but aftercare service is hit and miss, depending which engineer who might still be working for them. I waited 2 years for a service to be completed, granted the part needed came from China and everything was delayed, but they had the part for over 2 months and made numerous appointments to fit it, that they failed to keep. The worst messes I have ever come across. I have now found another company who came the day after this lot messed me about at least 6 times!

Had heat pump fitted 9 months ago. Had a few teething issues (mainly operator error!) but all issues dealt with quickly by engineers.Great value for money and terrific service

Very poor service for the last two years for an air source heat pump installed by these people. Charge heavily for each visit and can seldom find the fault. CEO Steve dictates orders without comprehending the issue. Salesman Jonathan was deceptive and promised much higher RHIs than given. He was subsequently sacked and the company changed its name after I threatened to prosecute.If it was possible to give them a negative rating, I would certainly do so for the loss they have caused.

I have purchased both Solar and a heat pump from Climate Save Renewables. The service has been fantastic and the team are excellent. I used this company due to their technical knowledge and have recommender them to friends and colleagues. I would recommend you use this company if you are looking for solar or a heat pump. 5 stars from me and my family.

Excellent job from start to finish. Polite friendly knowledgeable and tidied up afterwards. Would recommend

Installers were good for initial install but aftercare was awful. Having left cracks in piping which caused leaks to the interior of the house, cracked roof tile and now needs complete replastering, paint and decoration. Would not use this company again

Had a solar system set up and an air source heat pump. I had no idea how to work it but the engineers were very patient with me and stayed till they were satisfied I understood. Great price, great system and even better quality of service.

Climate Save RenewablesWe had a air source heat pump installed by this company just over a year ago.We had so many problems with it from the start and even had no heating/hot water for 3weeks during the coldest part of this year.We’ve tried contacting them so many times but they never get back to us and never pick up the phone.!!!The install they did is bad diy at best .. wrong size pipes/ cylinder size and they couldn’t even commissioned the system correctly.In their contact they give you 7 years free servicing but they phone us wanting a payment for the service they were going to carry out on the heat pump! We then told them what is says in their contract and never ask again for a payment..!!!The air source pump they spec is totally wrong for the size of are property and now has cost us a fortune to put their work right you will probably see their work on theYouTube channel (Heat geek) as they couldn’t believe the install that had been done by this company.Please don’t use this company as you will be paying someone else to fix their work once they’ve gone !!!If you have any problems with their work you’re on your own as they don’t care once they have your money..