Virgin Money

Super helpful staff, always friendly and knowledgeable

Visited today 27th July 23 to report a lost card waited half an hour in que whilst they felt with just one customer in front of me saying their was a problem with the computer system, eventually got delt with by a rude old blond woman late 40s who was useless then I got delt with by this obnoxious guy late 40s brown shoes greying hair who tried to talk down to me and belittle me, absolutely horrid excuse of a man came across aggressive and impatient, poor service I'll be closing my account with these cowboys I'm off to a better bank with better staff, Yorkshire bank used to be great but when it became virgin money it went downhill, you just lost a customer of over 30 years, I hope you go bust proper cowboy outfit

Brilliant staff , brilliant service !!!! I used to be with another bank and they were useless , this place is wonderful, hardly ever have to queue and when you do they’re trying to help you get seen quicker. So glad I changed to this bank absolutely fantastic, keep up the good work and thank you.

Called numerous times after opening a bank account said I would be called back in 10 mins". Not recieved card and account pack.An explanation would be sufficient especially after numerous attempts to contact."

A huge thank you to Richard at Virgin Money, Preston, for sorting out my ISA transfer so quickly and efficiently. Excellent service!

No one answers the phone at branch, long waits online, chat online doesn't work, terrible service.

Terrible customer service went to open a new account with £1,000 cash and was treated like a criminal was asked by a jobsworth were did I get my own money! No thank you Yorkshire Bank.

I went in to virgin money preston I had a problem about my mums late account n Richard was very helpful for me he helped me sort out my problem and was so helpful with me one happy customer

Would never deal with this bank again .you can never get them on the phone when you do they promise your documents will be in the post within 7 to 10 working days ..month down the line still waiting..they have sent us letters for money we dont owe twice ..would never deal with them again ever

Virgin Money is not recommended for anyone wanting decent cust service