Queensmith | Hatton Garden Jewellers

Could not have asked for anything more. Incredible quality and service from start to finish and lifetime care if needed. Imogen was great and took me of a tour of the workshop before going through the options making it a genuinely fun experience.

I cannot praise Queensmith highly enough. It was with a little trepidation that I approached the idea of selecting an engagement ring for my other half, and after much online due diligence, it was time to speak with experts in person.From the outset, Eddi was hugely helpful and immediately put my nervousness at ease. He kindly and enthusiastically educated me on what to look for in a diamond, what to prioritise and what was less important, which was incredibly helpful. He also listened to my needs and we landed on a ring that my now fiancé loved.I was also taken on a tour of their labs underground and shown how everything comes together. Very insightful to see what goes in to the final output. A very nice touch indeed.What else can I say - the ring arrived on the time, meaning that the hard work was left to me for the actual proposal on holiday.My partner and I have since returned for the complementary resizing (I of course got the size wrong), and they kindly also offered to take them on a tour of their facilities too. She loved it. We now look forward to receiving the perfectly fitting ring soon.

Fantastic service from start to finish. Eddi was great in accommodating all of my design requests as well as fitting the production of the ring into a tight schedule. The ring itself is beautiful - very happy! I'd highly recommend Queensmith to anyone looking for a friendly and professional service with quality of diamonds to match.

I went to Queensmith based on a friend’s recommendation and I couldn’t have had a better experience.Oliviia took the time to explain fully the difference diamonds, cuts, clarity, colour etc that you need to know. She asked for budget ranges and never went outside of this and never made it feel like she was trying to upsell - all she wanted to do was help me find the perfect ring. She even took me for a tour of where they make the rings onsite, which gave me the complete reassurance that this would be the place to go.I wanted something quite different and Oliviia was key in helping me do this. Her advice was excellent throughout, even recommending a ring that will fit with a wedding ring to make sure I didn’t mess up!My finance (she said yes!) absolutely loves the ring and couldn’t be happier.Oliviia’s attention to detail, advice and the time she took with me throughout the process meant so much to me. I couldn’t have done it without her and will forever be grateful for this.Thank you Oliviia, you’re amazing and I can’t wait to bring my fiancé to design our wedding rings with you.

We recently had our wedding rings made by Queensmith and are so over the moon that we did! Laura did a fantastic job of listening to exactly what we wanted, showing us examples of other rings to help us picture what the end product would look like, and we also really appreciated the continuity of seeing her at every appointment. My engagement ring is a twist shape with a half band of diamonds and the jewellers have made me a perfectly matching wedding band, you'd think they came as a set! We were also very impressed with the competitive pricing. I would highly recommend visiting!

Super friendly, knowledgeable and made the whole process of buying the engagement ring special. I couldn't recommend this place and Joanna who helped me pick the perfect ring enough.

Absolutely wonderful experience from start to finish. Ariela made the process of searching for that perfect engagement ring a seamless process. She went above and beyond to meet up with me several times, and made what seemed rather daunting at first, a very enjoyable experience. Those efforts paid off as my now fiancée was completely shocked and over-the-moon. I can’t thank the team enough!

If you are reading this, you are likely at the beginning of the engagement journey and are looking at jewellers to find the right one. I went through the same process and after seeing about 10 different places, Queensmith is without a doubt the best place you can go with.While other places tried to sell me a ring, Queensmith provide me a journey. It was the only place that allowed me to view the entire showroom, including the downstairs workshop to see how they craft the rings in-house. Giulio was exceptional, he asked so many questions to truly understand what I was after and filtered out all the sales nonsense all the other stores gave me. He was patient and gave me plenty of time and advice to decide and to finalise the ring designThe ring itself - completely tailored to what I wanted and amazing craftsmanship. My partner loved it and after the proposal Queensmith invited us back to ensure the size was 100% correct and for my partner to visit the workshop to see how her ring was made.Go see the Queensmith showroom and you'll understand the difference.

Having bought our wedding rings from Queensmith three years ago, there were no doubts in my mind that I wanted them to value a couple of old family rings, because I trust them so much. Queensmith invariably offers an excellent customer experience, their staff are very friendly and welcoming, I couldn’t recommend them enough!

Exceptional Experience at Queensmith JewellersMy wife and I had an outstanding experience with Queensmith Jewellers in Hatton Garden. From the moment we stepped in, the service was nothing short of excellent. Joanna, in particular, was exceptional. Her warmth, knowledge, and attention to detail made us feel truly valued.What set Queensmith apart was the opportunity for a tour of their workshop, which immediately captured our fascination and reinforced our decision to choose them. The wedding bands we selected were not only perfect but also showcased exquisite craftsmanship.The entire experience, from choosing the rings to the final presentation, exceeded our expectations. Queensmith Jewellers has certainly left an indelible mark on our journey, and we wholeheartedly recommend them to anyone seeking quality and a personalised touch.