The London Clinic

Excellent from start to finish, on all matters!I had a surgery at this hospital and spent 2 nights on the 5th floor ward - the service was impeccable and the doctors and nurses were fantastic, attentive, caring, trustworthy! They explained everything to me, at every step of the journey, listened to my preferences as well. Special mention to nurses Martina, Charity, Lucia, Sara, Michael, Dennis and Cherize who got me through the first night after the operation (the hardest night) and took care of me in the most professional, kind and reassuring way!The food was amazing too, diverse menu and tasty options (the lobster bisque was excellent)!The staff and facilities at The London Clinic made my whole experience smooth - the pharmacist and physiotherapist were also on the ward and the nurses were the best I could ever wish for!I wholeheartedly recommend this hospital! (everything was covered by my insurance and admin was sorted out quickly)

I had an overnight stay in this clinic for a sleep study. Everything from admittance to discharge was smooth and painless. The staff nurses and technicians were very kind in attending to my needs and they described each step of the procedure in detail. The room was quite large and comfortable. The catering service was exceptional. Thank you.

I had one week here, my stay was absolutely as good as it could have been. Post surgery I was given the best fresh ginger tea and freshly made chicken consomme which I still genuinely dream about. It really did make an enormous difference to recovery and should not be underestimated. All the care was first class with a great emphasis on recovery. There were so many opportunities to mention if things were not right, I am surprised to read some of the negative reviews. Physio was great, pain management great and surgical team all kind and thoughtful. I would definitely choose to go there again should I need to. Many thanks to all.Best wishes

Great hospital.It’s clean, well organized, well furnished and the staff is professional and friendly.They made my stay special.Thanks to all the staff.

The physio team at the London Clinic were brilliant, explaining pre- and post- op care. Huge thanks to Ben for his support and guidance. I have no doubt I will be back to full health soon thanks to his advice.

Appalling.The doctor I initially saw was fantastic but since the first appointment, the administration has been so poor. Rude staff on the phones, no appointments unless you a £300 call out fee, despite the referring doctor saying the appointment was 'urgent'.I would advise not wasting your money on this clinic.

Would do less if I could.Booked me in for a major, invasive surgery and misled me on the size of a lump in my breast. After a professional second opinion was informed the surgery was unnecessary. Kept me completely in the dark on results and took so long to answer and schedule anything. Be prepared to chase for very serious diagnosis and be treated less than human. Weeks of anguish and anxiety. The secretary were the most unhelpful and unsympathetic staff I have ever dealt with. Must be said the nurses are friendly, professional and kind. The rooms are clean and the receptionist was attentive.Would be extremely concerned to ever have a family member go near here.

Please Avoid the London Clinic!!! My Father had endoscopy 2years ago. It was more expensive than the other clinics but I thought I will get better service. We were asked to pay all the amount before leaving hospital which we did and got our receipt after few month I received a letter with extra charges. I called them and I was told that it was a mistake and it will be fixed. 6 month later I received the same letter! I called again and was assured that this will be taken to the manager and will be sorted. 6 month later I received the same letter! I emailed them with my complaint. They didn’t reply or even call back! A year later I received the same letter. Each time I called I got different messages form a different staff. I called yesterday to give a chance before going public hoping the issue can be resolved but the staff just directed me to put my complain in writing which I already did a year ago! I will make an update if this gets resolved.

As an inpatient I had honestly some of the best physios I’ve ever had. Sadly I have suffered historically with poor quality physio however not the London clinic team, post surgery as an inpatient Helen and James got me up on my feet and re-assured in myself faster than I expected! They set meup in the best possible way and truly invested their time in my care! Cannot rate them highly enough so much so I’m continuing my treatment now post surgery with their outpatient team rather than any other team.I’m looking forward to the recovery.

I had a large operation on my leg last week and now back home, very grateful to the whole Team at The London Clinic. I'd go as far as to say the experience was very pleasant (notwithstanding the leg operation!).The surgical staff - amazing.Nursing and ward staff - amazingPhysio staff - amazingService staff - amazingAmanda and her Team on the 6th floor - so kind and helpful. Zuzana, Rochelle, Carina, Silvia, I could go on - professional and very kind.Physio Team in Helen, Ben and Jess, all so good. Helen literally had me on my feet in no time and was brilliant company, all the while. Ben is a gent and pre op, settled lots of nerves - great bloke.John and Stephen and Konstantinos, kept the amazing food and drink, in rich supply.I highly recommend treatment here to anyone reading, at The London Clinic. Brilliant place.