Pizza Hut Delivery

Ordered a pizza that didn't turn up within the time, 15 minutes later I phoned them only to be told they were short staffed and it would be another 20 minutes, asked for a delivery cost refund and the guy seemed surprised and asked if we didn't want it anymore. Terrible service, avoid.

Tonight weve had another awful experience, it’d been an hour waiting for our food when I got a call from the driver saying he had given us the wrong food, at this point we hadn’t been given any food at all though, he kept confirming our address and I kept telling him he hadn’t given us anything then next he hung up, I rang the store (took 3 attempts to get an answer) and unfortunately the person in the store barely speaks English and doesn’t seem to understand what you’re trying to tell them and just kept saying your delivery will be with you soon despite me explaining that the driver had just called saying he had given us the wrong food when in fact he hadn’t even turned up at our house yet, turns out he had took our food order and given it to someone else I imagine they were also ringing up and complaining too at this point, our order was in this persons house for nearly half and hour while all this is going on, he then went back got our food from this other house and brought it to us, aside from the fact that our order was completely cold by this point more importantly our food had obviously been opened by someone else in their house by this time, I rang to complain and let the store know this isn’t acceptable to basically be told it’s not their problem and ring an 0800 number that doesn’t even work as according to the automated recording since Covid Pizza Hut no longer have a phone line! Last week it took over 10calls to the store to find out where our order was after nearly 2hrs of waiting and being told it was on its way repeatedly that order finally turned up cold, after tonight I will never be bothering again, if you don’t want cold stale food that’s been in someone else’s house for half an hour before it gets to you I suggest avoiding Pizza Hut chester!

Ordered many times and so the pizzas have been amazing as it was generously loaded with toppings and delicious.

Really like this pizza hut. Great service and fast delivery. Mr I who delivered my food (white car) was lovely too. Thank you

Order it get a estimsted time then a hour after the time you try to contact they dont answer

We ordered a pizza hut tonight. It said delivered but hadn't been. After a while rang the store to be asked if I was sure! Confirmed yes definitely. Then a replacement was sent and arrived. The store manager rang back to say his driver had confirmed it was delivered to the same address and we were being blacklisted! I mean actually called to call us liars. Actually can't believe it. Disgusting service. Bad enough we had to eat so late having ordered it at 19:50 and didn't get it until 10pm nevermind the abusive call. Absolutely disgusting. This was pizza hut Chester. We will never use your company again

Pizza Hut always get it right, the app is awesome to order from, the food turns up on time and hot and the food is tasty.

I'm so impressed. The pizza was so soft and everything fresh, Such lovely customer service, Very quick. And efficient. The food was piping hot.And fresh.Thanks Guys.

Pizza was boggy, stodgy and not even cut, and at £9.99 with no dip for a collection order of a large pepperoni pizza feel ripped off. Guy on phone was rude, and you can't see the back where food is prepared which is bad. Won't be going here again until it ups its game, far to many good takeaways to choose from without ignorant staff and low quality food.