Footpatrol London

Worst customer experience I have ever had! My group of 4 walked in planing to buy 4 pairs of adidas trainers. Our request to try on the shoes was denied as they didn’t provide socks and we were informed to buy socks from the shop nearby. Given the sole purpose of a shoe store is to sell shoes, we left in shock and took out custom elsewhere successfully buying the trainers we wanted. Avoid at all costs!

Guys where helpful, fast phased and professional. Very good service so don’t understand some reviews at one star and then u read it and was just not even about product they sell or real customer expiration

Ignore the bad reviews. Good packaging, arrived 4 days after ordering, right size, right colour, right everything. The only thing I’d recommend is start mentioning the package courier in the track&trace email, now I looked it up at your website. Will be ordering here again.

It is always a pleasure to shop in Footpatrol friendly staff and well stocked with the best footwear

For my brother in laws 40th Birthday I ordered a pair of Nike Air Force 1 boots from Size which arrived in a tatty box and the black tick peeling off the rear of one of the boots, not great bit these things happen so I returned them for a refund. I found the same boots on Footpatrol's website and so ordered them again. And guess what they arrived in a tatty box with the same tick pealing off. Checking out both companies it seems they are both owned by JD sports and based on the incredible coincidence of this experience I imagine share a warehouse. I am shocked that their quality control for returns (clearly marked as faulty on returns labels) can end up back in customers hands, and in this case the same customer from two brands under the same owner!!. A complete and utter waste of my time and super embarrassing when buying as a present!

Excellent service! Ordered Saturday and received next day-SUNDAY. Definitely recommend and will be ordering again from this company.

My 14yr old son was after a particular pair of Nike Jordan’s. Visited lots of other shops. One shop suggested to see if this shop could help. Met by friendly and helpful staff, they had them I. Stick with various sizes. Highly recommend them. We now know where to go in the future, and we will return.

Bought next day delivery within time limit for two pairs, didn’t deliver them next day and never responded to correspondence

1 star for having a good variety of funky footwear.We must have been invisible because no one bothered to attend to us when I needed to ask a question or two.

Great customer service, good selection of sneakers at the best prices around. Very good little shop with personal attention.