Timberland Derby

I had a brilliant experience at this shop and will return again as the customer service was exceptional and the staff caring and very informative.

Really impressed with the service and knowledge.Good case of get what you pay for.Good quality stuff and good service.

We called in before Christmas looking for some boots for my son.We was met by a staff member service with a smile and very helpful even went in on the 2.1.23 to exchanged the boots and again met by the same staff member who was again very polite.I did mention this to her Manager who said her name was Abbey.Well done young lady your customer service is second to none I wish you all the best for the future and we will return.

Considered two pairs/models/variants. Cashier told me that boots are located far away and she prefers if I will make my decision straight away to avoid walking far distances" advised her to bring both pairs in the right size which would help her to avoid walking... Ignored my advice and brought 1 pair

I have purchased several shoes and boots from Timberland over the years, and they have been very comfortable and have lasted well. They are worth the few extra pounds you will pay.Last weekend I purchased a new pair from Derby. The young assistant was excellent and was more than happy to get as many pairs out as I needed. I was not sure of the fit but purchased them to try them at home.I returned them a week later, unworn as they were not perfect for me. The return was easy, and I had no issues. Excellent service, and I will continue to use Timberland boots!

Went to go visit this store with a friend today, with the full intentions to purchase a pair of Timberlands that were £180.Once we entered the store, the 2 ladies that were inside didn’t even make any attempt to come and talk to us, as well as even make any eye contact.I didn’t know if it was the fact that they just don’t genuinely go up to people, however I soon came to realise it was because of our race and the fact that my friend was wearing a hijab.We were in the store first, however as soon as a Caucasian male walked into the store, one of the ladies was so quick to cut her conversation short with her colleague and to go ask this bloke if he was okay and if he needed any help.I honestly didn’t want to come to this conclusion, but I’ve never felt so belittled in my life. The fact this still happens nowadays is disgusting and just point blank racist.Please feed this back to the store and once I get confirmation of this, I will be making another visit to see if anything has changed.

Impeccable customer service. Cannot rate the assistant high enough. Daniel (the Assistant) was friendly, polite, knowledgeable, and actually engaged in conversation. He was patient, running back and forth letting me try as many pairs on as I wanted, and overall was a pleasure to buy from. I now have a lovely new pair of boots and a very pleasant shopping experience. Would definitely recommend

I went to return a pair of faulty shoes and the manager wouldn’t except the return for no valid reason .Her behaviour with me and my husband was very rude , as she began shouting and rudely pointing at us both. She then started demanding us to leave the store when I complained about her rudeness. Absolutely no regard for customer service and was totally unsatisfactory in her reasonings, whilst also disregarding and disrespecting a customer. There are basic etiquettes to treat a customer even when declining them a service, yet no regard was in place, which is so disappointing and shocking. The manager most definitely should be reprimanded and should consider their treatment of customers in the future. Utterly disgusted at the horrible and unprofessional service. DO NOT RECOMMEND buying from This store if you want a decent shopping experience! Otherwise if you want to be insulted would definitely recommend meeting the manager!

Very polite friendly staff who were more than happy to serve me today. Thank you to both of those working this afternoon :)

The place was one of the messiest at the village, two staff members were blocking half of the shoe lines, they did not move even after they saw me struggling to find out what's behind them.