Pets at Home Chippenham

Always have what I need but there never seem to be enough staff on the tills, although the staff do try and clear it quickly

Go to Pets at home to use vets4pets for 2 of my dogs. Always clean and shelves well stocked. Friendly staff

Went to look at rabbits and pick up cat food.They had one rabbit in stock which came to a surprise to the staff member. He said they should have two because they only sell in pairs, but there was one rabbit to the bemusement of the staff member and he admitted they must have sold a solo one at some point, breaking their own rules.Upon handling the rabbit, I was shocked tk see how a staff member picked it up. Squeezing it and putting it under quite a lot of distress. They also had no information on the rabbit so were unable to tell me the gender.We then went to look for some cat food and their stocks were awful. We left, not buying cat food because they didn't have any dairy free which my cats need. You'd think a stand alone pet store might have stocks to suit customers needs.

Awkward to say the least, never answer the phone, care plans are always late as you have to find a way to contact them to get your pets flee/worm when it should be sent out automatically. Not worth the £15 a month

Friendly staff, wide range of pet items, and a vets practice! Convenient and good quality.

I felt the store was a bit untidy and there were a fair few empty spaces on shelves.Also couldn't find a lot of cat food, treats or accessories.I did though manage to find everything I wanted for my dog, plus a couple of extra things.Best Pets at Home I've been to so far is the one on the Isle of Wight.

Shocking the old bloke was trying to tell me my dog would be ok on the Staffordshire bull terrier Ava food , he asked how much my dog weighed 47kg at 8 months his reply yes he would be fine, your dog a American bully falls under the staffy breed , After speaking to another member of staff she even said herself, your dog is not part of the staffy breed and this Ava food would not be good as it’s not meant for large breed dogs he has no knowledge of are products and very little knowledge of dog breeds ,, and most customers complain about him ,, tells you everything

Under staffed and under knowledged.I switched to paying more for goods in the local independent because I got fed up of the constant roller coaster of quality in the goods from P@H and the bordering empty shelves. Asking for advice is like drawing blood from a stone, and what advice you are given is usually against how the store is setup for the animals, or if someone does tell you as per the store setup then the next shop you enter and discuss gives you a completely differing and closer to published guidelines standard than P@H ever have.

Sadly they didn't have the tank thermometer we wanted and pet food shelves were quite empty, l took the last box of what we wanted when we wanted three

Good selection of pet supplies, the rabbit treats are improving but still too small hutches are on sale, it would be a real benefit to animal welfare if places like this promoted actual understanding of small animals needsThe staff here are always helpful and greet you with a smile, happy to shop here on these grounds, would just prefer a better corporate approach to animal welfare