Cloud 9 Vets Liverpool

Vet Anna came out today. She was very kind and gentle. Explained everything that would happen. So Smudge had a comfortable passing. She even closed the front door for me so I could sit with Smudge. I’m very grateful to her.

We had to make 'that' call for our beloved Weimerana Darwin whom we had adored for 14 and a half years. We are so glad we called Cloud 9. The vet Anne was uber professional but also uber compassionate. She made the whole thing almost bearable.Quite something when my son and me were in bits. Then Neil who took our darling boy away was so caring and treated Darwin as if he was his own. Both Anne and Neil explained everything that was happening and was going to happen in great detail which was a huge help. Cannot recommend this service enough.

In our darkest days when we had to be parted from our charismatic dog called Bane. Cloud 9 gave us the respect & dignity to help the whole event run smoothly. Bane was born in Chorley & finding out he was going back to his birth place made everything more comforting .Receiving a condolence card was a surprising touch. We would highly recommend this company.

Used this a amazing service tonight to assist our little Frankie over the Rainbow, Rob the Vet was so professional and caring during our anguish of losing our precious baby of 13 years, he made the whole experience peace & calm from start to finish.Cloud 9 took the trauma from us, Neil picked up our baby and ensured us that Frankie would be looked after for the rest of his journey Thank you Cloud 9.

I am writing this review for the loss of our beloved dog, Bella.Making the decision for At-Home Gentle Euthanasia from Cloud 9 was difficult, but the process was made easy.The call handler treated us empathetically and was very understanding. She was softly spoken and I found this soothing.The vet, Andrea, was professional and empathetic and brought his own lovely blanket to lay her on.He treated our Bella beautifully, administering a sedative first which let her drift off into a deep sleep. Then he gave her a final shot which eventually sent her up to doggy heaven.We are broken but so thankful for this service and would recommend Cloud 9 in a heartbeat to anyone who has to make this difficult decision.

Andrea came next day after the vets couldn’t accommodate a home visit for our elderly German shepherd. He was so understanding and professional and made what is a very upsetting time bearable. Even during this Covid crisis he made sure we were there with our dog when she passed whilst maintaining social distancing and cleanliness. Can’t recommend him and their service highly enough

I cannot put into words how grateful we are to Andrea for his care and compassion towards not only our lovely Blue, but also to us. Andrea made sure we were fully aware of how the process would go, gave us the time and space we needed with our Blue and even allowed us to have the process done in our back garden, on a blanket surrounded by his favourite toys which meant he was calm and comfortable. It was the perfect setting for Blue and although it was never going to be easy, it was at least peaceful and he was happy in his final moments. Thank you so much for making such an awful time that little bit easier.

In a time where my own vets let me down, didn't care for my girl and made me feel like my gorgeous girl didn't matter this amazing company stepped up. The staff at cloud 9 we're empathetic and so kind in helping me in this tough time. I came away feeling as though I had been heard and helped.I can't express how amazing Andrea was with my girl in her final moments. His compassion and general love for animals is something that can't be taught. He made one of the hardest days of my life as peaceful and easy as he possibly could for me and my girl.Thank you

Brilliant company who made the passing of a family members beloved pet so peaceful. John the vet came out and he was brilliant. He treated their pet dog Darcey as if she were his own. Shortly afterwards, Neil from the crematorium arrived to collect Darcey and handled her as if she were still alive. So glad that we used cloud9.