Union Street Post Office

As usual the queue is long and the staff like to go at one pace, sloooow. The majority of the staff are polite, just eager to get you served. But tge manager is tge rudest, arrogant, little jobsworth I've ever had the misfortune of dealing with. He refused to give me his name when I said I wanted to make a complaint, even covering his namebadge like, sooo petty. He refused to reimburse my energy voucher because according to him, I didn't have the right identification". This was not so. I had plenty of valid ID. he was being pedantic and extremely smarmy. How can someone with 0 people skills have his role???horrid little person."

I have had the worst of experience with Royal mail. I ordered a Covid Day 2 test kit that was due to be delivered, it got returned to the sender. I re-ordered again with a clearer address (Amazon had no problem locating this address), parcel was not delivered. Now an international student in the UK that can’t step out because a logistics company isn’t doing its job effectively. I’m livid

I went there for my SIA application twice, beside waisting my time given me wrong information.There was a fat old man in charge.Then i went to Berryden post office which my application been done in 5 minuets.

Older man at the teal just not wanting to work atol.So rude acting like it's none of his business what ever u asking for his don't know and has no idea,maybe need a course or help him to have idea at his work so his can do his job properly and help people.

The man who served me gave me wrong information that's why my parcel came back to me. After came my parcel I went to the post office and told him,he gave me wrong information but he tried to twist his mistake, no apology and no money returned, very arrogant man

Rude staff, spoke to a really helpful person over the phone about a lost parcel and advised to come into the branch as they should be able to help further. However staff member was extremely rude and clearly didn’t want to help 15 minutes before closing. No customer service at all and ridiculous and hostile attitude from someone working in a customer facing job.

Went in not long before noon on 24/7 - the staff member behind the counter was absolutely fantastic! There were 2 customers ahead of me and she dealt with them politely and efficiently. When it was my turn she did the same. Great advice, a kindly, helpful demeanour, cannot recommend the service agent that served me, highly enough.

I've been going here daily for the past few weeks and it's rarely a pleasant experience. There's hovering staff that watch you on the self service machines , jumping in before you get chance to press anything and pressing buttons for you. I understand some people need help. But I needed to scan a barcode and had the information on my phone ready, in the 10 seconds this took , the assistant jumped to the machine and started to cancel the transaction. If you hesitate for a second they're in your face and not polite about it. Even after doing the same transaction a dozen times , I'm still watched and harrased every time. Today , after a pretty rude exchange I said thank you to the assistant, who said nothing. That's pretty standard.

I visit this Post Office frequently and the staff are always very lovely, courteous and helpful. Sometimes a long queue but that is to be expected as one of the only post offices on Union Street. Self-service machines are also useful for buying stamps etc.

Sent a parcel on tuesday 4th July, don't normally use this post office anyway oddly the girl behind the counter said computers are not insured or something I just agreed knowing they are covered it's computer monitors that are not covered. This was using parcelforce 48hr my regular post office (who are great but it was easier at the time to use this one) has never mentioned this so I didn't really think anything of it until today when the recipient of the computer said it arrived damaged (with photographic evidence). I wouldn't go near this post office again because no other post office has ever said that to me and I am asked at every post office what I am sending (and I send alot). I just find it odd the only post office that has ever said that to me and the item arrives damaged. Use another post office if you can just in case if you're sending anything valuable.I send alot of items and never had a problem with the service til I used this post office read into that as you will but it is my experience of it. In fact parcel do insure computers to the value of your insurance for the particular service it's computer monitors that are not covered so I was ill advised anyway so I can and will be putting in a claim.I don't like leaving a bad review but given what happened and the odd advice I was given then the computer is damaged I feel I have no option as I not only given bad advice but also funnily enough the computer was damaged but maybe if they had known it was insured maybe it wouldn't have been damaged, who knows.