Priory Medical Group - Tang Hall Lane Surgery

Excellent care & very prompt top notch service from Dr C Bennett, Sharon on reception at TH &PV and Susannah.So very disappointed with some members of the community who verbally abuse & threaten our NHS staff.

Absolutely horrible service. I don't normally post reviews, but at this point I'm astounded that this clinic is still operating. Getting an appointment is next to impossible, and if you manage to get one (many online forms and calls later) it is on the phone, calling from a private number so you can't call back (because technologies such as zoom etc don't exist!) Reception is unprofessional and the whole place is a mess. Do not use this practice if you value your health.

Joke of a place, wait 6 weeks for a random phone call that I missed and can't call back now have to fill the form again and wait another 6 weeks. Should be criminal what you are doing

The new service is terrible. I don't even have the option to ring them in person to make an appointment. Online form required email and phone number. We received a confirmation that its dealt with and on the day we got a message telling us via mobile phone that the appointment is cancelled. We didnt even know that we had one. When I finally got through they confirmed the new date and its a phone consultation at 9. half an hour later we are still waiting for a phone call. For repeated prescription we left a message, no one confirmed that they received it. There is no personal contact anymore these days and that is sad in itself.

They have been amazing with me and can't fault anything they have done I know at these times getting an appointment is hard but they can only do what they can do.

Generally constantly having to go in and pester them about your issues that make you feel depressed everyday but they never ever want to actually find out what's up with you ....(you go in oh sorry can't do out for that just going have to be in pain everyday) ...not let's investigate further ....I'm about done I've sent in 3 online contact forms to get seen in nearly 2 months and they haven't even replied to me ......just feel like the whole NHS is let down shoulder injury ...give me physio ...phsyios doesn't work no help still for it 10 years later ...you gave me a knee operation 1 year later I'm left with a hip inpingment ...I've got a hip inpingment ...or do you want some physios or you mean the physio that's never helped and the NHS and docors hats never helped ....11 years with a painful shoulder and other issues and no the dwp want to take away my disability benefits and I just want to kill myself well done the system constantly making people feel worthless everyday .

Yes I have to agree with all I have read on the reviews page I am afraid to say.I mean there are things my Dad won’t go out to do and yes he has cataract’s and adding to that his hearing is really quite poor aswell and if something happens and he does not ring a GP receptionist or somebody through not knowing weather or not he can hear is a very sad thing indeed.I have rang and they do have my Dad’s consent through hearing on the phone for me to speak on his behalf and get many things sorted out but one of these receptionist’s has not got back in contact about many issues I have raised them through calling and going down there and talk to them face to face and if only Peter Dads hearing was good enough or as clear as a bell enough to hear a pin drop then I would imagine he would make more phone calls out to people that he knows or not know Family, a friend, for utilitie bills etc ok so that’s what I want to leave with you.

I really like the online system and feel that it traiges queries well. I have been offered prompt appointments or telephone advice when needed and have only good experiences with the drs and nurses. However, if you need to call or make an appointment in person it is very difficult to get past the reception team who do not seem to triage and can be quite rude.

It takes ages to answer the call. Also Its very difficult to get an appointment over the phone or in person these days. Reception staff is not co-operative to give an appointment even after the visit to surgery. They don’t seem to be interested anymore in their jobs. Horrible.

They rang me so I went round straight in to the desk served straight away picked up what I needed and left 2 minutes inside and home again excellent service