Kafevend - The Coffee and Water Company

Not a company that I would recommend. Looking forward to the end of the contract so we can move to something more economical and better customer service. I can never get a date as to when supplies will be delivered. Service calls are a nightmare - fix one problem and cause another. Beware of the details of the contract. Lots of decent companies out there that I will be looking to move to.

We recently had a Kafevend Flavia machine installed at our office in Southampton. I was impressed with how quickly the whole thing happened (machine was delivered and installed within 5-days of me agreeing to it - even over the Christmas period). So far we are extremely impressed with the machine - the range of drinks is good, it looks good in the office - and it's all a great deal quicker, more convenient and neater than the old tin of teabags, coffee and kettle we used to use. Highly recommended.

If I could give 0 stars, I would. After a 2 week trial, where the sales guy pestered myself and my staff on a daily basis, coming into our studio during classes and disrupting our customer's sessions to ask if we would take up a contract, I eventually agreed after he gave a very hard sell. We had the water cooler in our reception for over a month with no delivery of water bottles or cups. This was set up at the start of October 2017, and now in January 2018, we have not had our regular deliveries at all. We went for 6 weeks since the start of the contract with no water. We have a pointless, empty water cooler sitting in the reception area. My PA has complained to them on a weekly basis, and we have been given promise after promise of delivery, but nothing happens. We then told them in December that we were fed up and wanted to cancel the contract as they were in breach of it. They then sent out some free water bottles, but no cups, and a week later than they promised. We asked again to cancel the contract, and they said we had to wait until January 5th for them to come to collect the cooler and bottles. It's now January 12th and it's still here. This company is beyond incompetent, and we are reporting to Trading Standards. They keep sending us invoices, and we refuse to pay for a service we have not received. Avoid!!! You'd be better off buying your water cooler and bottles yourself off Amazon.

stay away will con you into stuff you dont want they lie to your face